Luxury Hotel GM: Lead, Inspire & Elevate Guest Experience

Socket.dev; Toronto; On-site; CAD 115,000 - 165,000; Full time

Benefits offered by this job

Travel discounts

Gym access on premises

Autonomy and growth opportunities

Job summary

Le Germain Hotels in Toronto is seeking a General Manager to lead operations at the Mercer location, ensuring strong financial performance and a memorable guest experience. This hands-on role requires building a cohesive team and delivering on Germain's culture of unreasonable hospitality.

You will manage all hotel activities, drive guest satisfaction, coach staff, and actively engage with the community to raise brand awareness and property visibility.

Qualifications

• Diploma in hotel management or bachelor degree in management.
• 5 to 10 years' experience as a general or operations manager in a hotel—luxury or boutique.
• Natural ability to coach, inspire, and mobilize teams.
• Professionalism, enthusiasm, initiative, and customer service skills.
• Good analytical skills and ability to manage time and priorities.

Responsibilities

• Manage all aspects of hotel operations in line with Germain's culture and values.
• Motivate the team to exceed targets for guest satisfaction and financial results.
• Stimulate organizational growth.
• Support, coach, develop, and manage team performance through formal and informal means.
• Be active in the community to increase awareness of the property and Germain Hotels.

Skills

Leadership

Team motivation

Customer service

Analytical skills

Time management

Education

Diploma in hotel management

Bachelor's degree in management

Job description

Le Germain Hotels in Toronto is seeking a General Manager to lead operations at the Mercer location, ensuring strong financial performance and a memorable guest experience. This hands-on role requires building a cohesive team and delivering on Germain's culture of unreasonable hospitality.

You will manage all hotel activities, drive guest satisfaction, coach staff, and actively engage with the community to raise brand awareness and property visibility.