Luxury Client Advisor – Multichannel Centre

Laurelton Jewelry

Toronto

On-site

CAD 28,000 - 38,000

Full time

14 days+

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Job summary

Tiffany & Co invites applications for a Client Advisor, Contact Centre, based in-store in Toronto. You will embody the Tiffany brand in every client interaction, delivering luxury service across phone, email, and live chat while listening to personal needs and offering tailored recommendations.

The role requires energy, exceptional communication, and comfort with multiple software platforms, including Salesforce.

Qualifications

Experience in luxury client service.
Excellent verbal and writing communication skills.
Strong computer experience with multiple software platforms.
Ability to multitask across phone, email, and live chat.
Authorized to work in Canada.
Salesforce proficiency is a strong asset.

Responsibilities

Be based in store, embody Tiffany brand in client interactions; deliver luxury client experience across channels.
Excellent communicator and brand ambassador to build client loyalty.
Achieve and exceed client service goals and sales targets.
Deliver elevated, positive client experience across phone, email, and live chat.
Resolve client issues with empathy; escalate when needed.
Initiate proactive product recommendations.
Share brand knowledge to drive conversion.
Know clients and build long-term relationships.
Ensure compliance with policies.
Communicate with passion and elevated language.
Meet and exceed client, service, and commercial goals.