Luxury Client Advisor - Elevate The Shopping Experience

Loro Piana; Toronto; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

Fertility support

Adoption and surrogacy

Tuition reimbursement

Mental health support

Job summary

Loro Piana is seeking a Client Advisor to join our team. As a client advisor, you will play a crucial role in the store’s success by driving sales growth and delivering exceptional service to our clients.

Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to business objectives. You will develop product knowledge, collaborate with colleagues, and maintain relationships with clients through follow-ups and after-sales

Qualifications

• 3+ years of sales experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent customer service, teamwork, and problem-solving skills.
• General knowledge of sales, operations, and inventory.
• Ability to lift and move up to 40 pounds.

Responsibilities

• Exceed personal sales goals and ensure continuous growth in a team setting while upholding Loro Piana standards.
• Develop and incorporate comprehensive product knowledge to facilitate the sales process.
• Collaborate with fellow team members to ensure a seamless shopping experience for our clients and contribute to the overall success of the store.
• Cultivate and maintain strong relationships with clients by following up on purchases and providing after-sales support.
• Collect and update client information to enhance future interactions and tailor services to individual preferences.
• Actively engage with clients to promote products, provide personalized assistance, and drive sales growth.
• Oversee maintenance of store displays to ensure alignment with visual merchandising guidelines.
• Collaborate with store leadership to execute action plans aimed at enhancing sales performance.
• Identify key opportunities for optimizing sales growth and operational efficiencies.

Skills

Luxury retail sales

Microsoft Office

SAP

Customer service

Teamwork

Inventory knowledge

Lifting 40 lb

Tools

MS Office

Job description

Loro Piana is seeking a Client Advisor to join our team. As a client advisor, you will play a crucial role in the store’s success by driving sales growth and delivering exceptional service to our clients.

Your passion for our luxury products, building client relationships, and curating elevated shopping experiences will contribute to business objectives. You will develop product knowledge, collaborate with colleagues, and maintain relationships with clients through follow-ups and after-sales