Luxury Brand Ambassador: Elevate Client Experiences

Brobston Group; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

Diptyque Paris in Toronto is seeking a Brand Ambassador to engage clients with luxury service and expert product knowledge. You will foster meaningful relationships, drive in-store and omni-channel sales, and represent the brand with impeccable client care.

The role requires a minimum of 3 years in luxury retail, strong communication, and flexibility to work retail hours, including evenings and weekends. A premium client experience is our priority.

Qualifications

• Minimum of 3 years of sales experience in luxury retail; beauty experience is a plus.
• Strong customer service mindset and ability to build loyalty.
• Excellent verbal and written communication skills; professional appearance.

Responsibilities

• Greet and welcome clients across store areas; build rapport and deliver personalized service.
• Provide product knowledge and styling advice; highlight features and benefits.
• Drive omni-channel and in-store sales; educate on policies, events, and services.
• Reinforce brand standards and ensure a seamless client experience across channels.
• Maintain selling floor, assist with visual merchandising, and support store operations.

Skills

Luxury retail

Sales experience

Customer service

Communication

Tools

MS Office

Job description

Diptyque Paris in Toronto is seeking a Brand Ambassador to engage clients with luxury service and expert product knowledge. You will foster meaningful relationships, drive in-store and omni-channel sales, and represent the brand with impeccable client care.

The role requires a minimum of 3 years in luxury retail, strong communication, and flexibility to work retail hours, including evenings and weekends. A premium client experience is our priority.