Luxury Boutique Sales Manager

Hermès; Toronto; On-site; CAD 100,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Job summary

Hermès Canada is seeking an experienced retail leader to manage day-to-day operations across our Toronto boutique. You will drive sales, mentor a high-performing team, and ensure outstanding service aligns with Hermès standards.

This role demands a hands-on leader with a track record of coaching staff, developing client relationships, and delivering exceptional customer experiences while maintaining brand integrity.

Qualifications

• 5–10 years of retail management experience.
• Proven ability to deliver exceptional customer service and sales results.
• Ability to coach and develop employees.
• Humility, hands-on leadership, and leading by example.
• Strong communication and business partnering across the company.
• Professional, team player, open to new ideas.
• Open availability to meet the needs of the business.

Responsibilities

• Actively present on the floor to drive store sales and customer experience.
• Coach sales team members and provide performance feedback.
• Train and motivate the team to sustain high service standards.
• Model exemplary selling interactions.
• Maintain a welcoming environment aligned with brand standards.
• Create and present daily briefs to the associate team.
• Attract, develop and retain clients for the boutique.
• Represent Hermès with excellence in all interactions.
• Handle difficult customer interactions while upholding brand values and confidentiality.
• Ensure compliance with policies and procedures.
• Assist team in selling process and floor operations.
• Plan store coverage to ensure presence and loss prevention.
• Recruit sales associates and onboard new team members.
• Partner with Operations to exceed guidelines and standards.

Skills

Retail management

Customer service

Team coaching

Communication skills

Job description

Hermès Canada is seeking an experienced retail leader to manage day-to-day operations across our Toronto boutique. You will drive sales, mentor a high-performing team, and ensure outstanding service aligns with Hermès standards.

This role demands a hands-on leader with a track record of coaching staff, developing client relationships, and delivering exceptional customer experiences while maintaining brand integrity.