Team Lead

360 Talent; Toronto; On-site; CAD 55,000 - 85,000; Full time

Job summary

360 Talent partners with a prestigious Toronto luxury retailer to identify an experienced Team Lead for their boutique. This role blends hands-on selling with mentoring a team, delivering a highly personalized luxury client experience and building lasting relationships with discerning clientele.

You will act as a player-coach on the floor, supporting store leadership, maintaining exceptional service standards, and driving performance.

Qualifications

• Established experience within fine jewelry, luxury watches, high-end fashion, or another premium relationship-driven sales environment.
• Previous experience coaching, mentoring, or leading a luxury sales team.
• Proven ability to develop a loyal client book and cultivate long-term relationships.
• Experience working with high-value transactions and discerning clientele.
• Strong commercial awareness with a track record of achieving sales targets.
• Polished, professional presence and exceptional communication skills.
• A hands-on, approachable leadership style with a genuine passion for developing others.
• Someone looking to build a long-term career within a close-knit, family-owned luxury business.
• Flexibility to work weekends and a retail schedule.

Responsibilities

• Deliver an exceptional, highly personalized client experience across fine jewelry and luxury timepieces.
• Develop and maintain long-term relationships with high-net-worth and luxury clientele through thoughtful clienteling and follow-up.
• Lead by example on the sales floor, consistently demonstrating strong selling behaviors and luxury service standards.
• Coach, mentor, and motivate Client Advisors to strengthen individual and team performance.
• Support the team in achieving sales targets and key performance indicators.
• Assist with daily floor leadership and boutique operations while fostering a collaborative, positive team culture.
• Develop strong product knowledge and confidently communicate craftsmanship, quality, heritage, and value to clients.
• Partner closely with store leadership to identify opportunities to enhance both sales performance and the overall client experience.

Job description

360 Talent is partnering with a prestigious, long-established family-owned fine jewelry and luxury timepiece retailer in Toronto to identify an experienced Team Lead for their boutique.

This is an exciting opportunity for an accomplished luxury sales professional who loves being on the sales floor but is equally passionate about mentoring others, elevating the client experience, and leading by example.

The ideal candidate brings a polished luxury presence, a strong understanding of high-value relationship selling, and the ability to build lasting relationships with discerning clientele.

The Role:

As Team Lead, you will act as a player-coach, remaining actively involved in sales and clienteling while supporting the performance and development of the wider team.

You will work closely with store leadership to maintain an exceptional standard of service, motivate the sales floor, and ensure every client receives a highly personalized luxury experience.

Key Responsibilities

• Deliver an exceptional, highly personalized client experience across fine jewelry and luxury timepieces.
• Develop and maintain long-term relationships with high-net-worth and luxury clientele through thoughtful clienteling and follow-up.
• Lead by example on the sales floor, consistently demonstrating strong selling behaviors and luxury service standards.
• Coach, mentor, and motivate Client Advisors to strengthen individual and team performance.
• Support the team in achieving sales targets and key performance indicators.
• Assist with daily floor leadership and boutique operations while fostering a collaborative, positive team culture.
• Develop strong product knowledge and confidently communicate craftsmanship, quality, heritage, and value to clients.
• Partner closely with store leadership to identify opportunities to enhance both sales performance and the overall client experience.

What We’re Looking For:

• Established experience within fine jewelry, luxury watches, high-end fashion, or another premium relationship-driven sales environment.
• Previous experience coaching, mentoring, or leading a luxury sales team.
• Proven ability to develop a loyal client book and cultivate long-term relationships.
• Experience working with high-value transactions and discerning clientele.
• Strong commercial awareness with a track record of achieving sales targets.
• Polished, professional presence and exceptional communication skills.
• A hands-on, approachable leadership style with a genuine passion for developing others.
• Someone looking to build a long-term career within a close-knit, family-owned luxury business.
• Flexibility to work weekends and a retail schedule.

Why Join?

This is a unique opportunity to join an established name in Toronto luxury retail while working within a smaller, relationship-driven environment where your contribution is visible and valued.

For someone who enjoys leadership but doesn't want to step entirely away from selling, this role offers the best of both: the opportunity to develop people, build meaningful client relationships, and directly contribute to the success of the boutique.