Luxury Boutique Manager - Lead Sales & Client Experience

Richemont; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Dental coverage

Vision care

RRSP with employer match

Paid time off

Job summary

IWC Schaffhausen – North America in Vancouver, Canada is seeking a Boutique Manager to lead the boutique team and deliver a superior luxury client experience. You will drive sales, manage staff, and uphold the brand’s standards while building strong local community presence.

The ideal candidate has 4-5 years in boutique management within luxury retail or hospitality, with Fluent English and additional language skills preferred.

Qualifications

• 4-5 years of boutique management experience or equivalent in luxury retail/hospitality.
• Fluent in English and ideally another relevant language.
• Ability to analyze selling reports and identify business trends.

Responsibilities

• Drive boutique performance to achieve sales targets and KPIs.
• Lead and develop the boutique team and manage client relationships.
• Ensure exceptional client experience and promote brand presence locally.
• Oversee operations, training, and CRM activities in line with brand standards.

Skills

Leadership

Sales

Client relations

Team management

CRM

Job description

IWC Schaffhausen – North America in Vancouver, Canada is seeking a Boutique Manager to lead the boutique team and deliver a superior luxury client experience. You will drive sales, manage staff, and uphold the brand’s standards while building strong local community presence.

The ideal candidate has 4-5 years in boutique management within luxury retail or hospitality, with Fluent English and additional language skills preferred.