Luxury Boutique Manager: Sales Leader & Brand Host

IWC Schaffhausen; Vancouver; On-site; CAD 90,000 - 100,000; Full time

Job summary

IWC Schaffhausen – North America seeks a Boutique Manager to lead all activities in our Vancouver showroom, driving sales, service, and boutique operations with integrity and brand passion. You will build a world-class client experience and guide a high-performing team in a luxury retail environment.

This role emphasizes hosting clients, community engagement, and strong CRM practices while ensuring the boutique image aligns with brand standards.

Qualifications

• 4–5 years of boutique management experience or equivalent hospitality experience.
• Fluent in English; additional languages are a plus.
• Strong leadership, communication, and networking skills.
• Ability to analyze sales performance and drive growth.

Responsibilities

• Lead boutique performance to hit sales targets and KPIs.
• Develop client experience and CRM initiatives to build loyalty.
• Recruit, coach and develop boutique staff.
• Represent brand values in market and community events.
• Collaborate with stakeholders and office team.

Skills

Leadership

Sales

Customer relations

Communication

Networking

CRM

Team management

Boutique operations

Job description

IWC Schaffhausen – North America seeks a Boutique Manager to lead all activities in our Vancouver showroom, driving sales, service, and boutique operations with integrity and brand passion. You will build a world-class client experience and guide a high-performing team in a luxury retail environment.

This role emphasizes hosting clients, community engagement, and strong CRM practices while ensuring the boutique image aligns with brand standards.