Client Advisor

Brobston Group; Toronto; On-site; CAD 52,000 - 72,000; Full time

Job summary

The IWC Client Advisor role at Brobston Group in Toronto delivers a personalized luxury client experience while achieving individual and boutique sales targets. The position emphasizes building lasting client relationships, representing the brand, and supporting the boutique's overall performance.

Through CRM and clienteling activities, the advisor contributes to client satisfaction and strong boutique operations, ensuring top-tier service and consistent brand standards across interactions.

Qualifications

• Three to five years of sales or hospitality experience.
• Fluent in English and comfortable using video chat software.
• Strong communication, relationship-building, selling, and teamwork skills.
• Organized, reliable, results-oriented, and able to manage diverse tasks independently.
• Demonstrated understanding of client satisfaction, luxury service, etiquette, and adapting to individual client needs.

Responsibilities

• Provide exceptional, personalized service and sell watches, accessories, and services to achieve sales targets.
• Identify sales opportunities, recruit prospective clients, and maintain client relationships through CRM and clienteling activities.
• Handle customer service requests and complete boutique operational tasks with care.
• Represent IWC and its products, history, and partnerships while maintaining visual merchandising standards.
• Support the boutique team and take ownership of a functional area such as visual merchandising, operations, customer service, or CRM.

Skills

Sales experience

Hospitality experience

English fluency

Video chat software

Communication skills

Relationship building

Teamwork

Organized & reliable

Luxury service understanding

Tools

CRM software

Clienteling tools

Job description

Summary

The IWC Client Advisor delivers a personalized luxury client experience while achieving individual and boutique sales targets. This role builds lasting client relationships, represents the brand, and supports the boutique's overall performance.

Responsibilities

• Provide exceptional, personalized service and sell watches, accessories, and services to achieve sales targets.
• Identify sales opportunities, recruit prospective clients, and maintain client relationships through CRM and clienteling activities.
• Handle customer service requests and complete boutique operational tasks with care.
• Represent IWC and its products, history, and partnerships while maintaining visual merchandising standards.
• Support the boutique team and take ownership of a functional area such as visual merchandising, operations, customer service, or CRM.

Requirements

• Three to five years of sales or hospitality experience; sales or hospitality background preferred.
• Fluent in English and comfortable using video chat software.
• Strong communication, relationship-building, selling, and teamwork skills.
• Organized, reliable, results-oriented, and able to manage diverse tasks independently.
• Demonstrated understanding of client satisfaction, luxury service, etiquette, and adapting to individual client needs.