Luxury Beauty Specialist & Client Experience Expert

Rennaï; Mount Royal; On-site; CAD 70,000 - 100,000; Full time

Job summary

Rennaï is seeking a Beauty Specialist to elevate the customer experience in a luxury beauty setting in Montreal. You will train under the Experience Manager, build genuine connections with clients, and guide product choices to meet individual self-care goals.

You will stay ahead of trends, demonstrate passion for makeup artistry, and represent the brand with professionalism, helping guests discover their unique beauty in a boutique-like environment.

Qualifications

• 1+ years of experience in Retail Sales, Client Service, and Beauty Industry.
• Professional makeup certification required (recognized makeup artistry program or equivalent).
• High school diploma.
• Passion for makeup artistry with a creative mindset.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self-motivated and inspired, with a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Ability to work in a fast-paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Offer elevated self-care services and client experiences to our customers.
• Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.
• Act as a trusted specialist by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.

Skills

Retail sales

Client service

Beauty industry

Makeup artistry

Communication

Education

High school diploma

Professional makeup certification

Job description

Rennaï is seeking a Beauty Specialist to elevate the customer experience in a luxury beauty setting in Montreal. You will train under the Experience Manager, build genuine connections with clients, and guide product choices to meet individual self-care goals.

You will stay ahead of trends, demonstrate passion for makeup artistry, and represent the brand with professionalism, helping guests discover their unique beauty in a boutique-like environment.