Skincare Advisor

Rennai; Mount Royal; On-site; CAD 42,000 - 52,000; Full time

Job summary

Rennaï seeks a Skincare Advisor to deliver premium customer experiences in a luxury retail setting. You will build trusted relationships, stay current with skincare trends, and guide clients toward personalized self-care solutions.

Role requires keen product knowledge, strong communication, and a proactive, solution-oriented attitude. Training and brand-aligned experiences are emphasized as part of growth in our boutique.

Qualifications

• Experience in customer-facing roles, preferably luxury retail or beauty.
• Excellent communication and listening skills.
• Ability to upsell and provide personalized recommendations.

Responsibilities

• Build trusted customer relationships through attentive listening and genuine care.
• Demonstrate in-depth knowledge of luxury skincare products and usage.
• Conduct skincare consultations to tailor recommendations to individual needs.
• Achieve department goals by delivering exceptional service and brand-aligned experiences.

Skills

Customer service

Active listening

Communication

Interpersonal skills

Luxury retail

Self-motivated

Education

High school diploma

Job description

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

POSITION OVERVIEW

We are seeking a talented and inspiring Skincare Advisor entrusted with advancing the success of our business through exceptional customer service.

The successful candidate will be eager to learn, have a keen eye for the latest trends, an extensive knowledge of skincare products and techniques, and play a critical role in creating a personalized customer experience anchored in self-care.

Reporting to the Experience Manager, the Skincare Advisor will be trained and will help build genuine connections with our valued clientele, ensuring they discover and embrace their individual beauty.

RESPONSIBILITIES

Customer Experience

• Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

Expert Product Knowledge

• Possess in-depth knowledge of our luxury skincare product lines, including their ingredients, benefits, and usage instructions.
• Stay up to date with the latest skincare trends, techniques, and scientific advancements to deliver accurate and relevant advice to customers.

Skincare Consultations

• Conduct thorough skincare consultations, such as assessing skin type, condition, and lifestyle factors, to understand customers' unique needs, concerns, and goals, and provide tailored skincare recommendations.
• Offer product samples to customers, showcasing their effectiveness and benefits.

Goals

• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
• Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
• Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and esthetic through personal grooming and style.
• Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

THE FIRST YEAR

Months 1 – 5
Training on brands, company culture, and ways of working.

Preparing for store opening, and learning policies and procedures and technologies/ platforms.

Month 6+

Store opening, operations, customer service, and continued brand education.

SKILLS AND EXPERIENCE YOU WILL NEED

• Previous experience in a customer-facing role, preferably in luxury retail or beauty.
• High school diploma.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self-motivated and inspired, with a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Ability to work in a fast-paced, dynamic retail environment.
• Flexibility to work evenings, weekends, and holidays as required.

BONUS POINTS IF YOU

• Have proven experience as a Skincare Advisor, Beauty Consultant, or similar role in a luxury/beauty retail environment.
• Have extensive knowledge of skincare products, ingredients, techniques, and trends, as well as an understanding of various skin types, conditions, and concerns.
• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.
• Have a proven track record of meeting or exceeding sales targets.
• Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let's create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.