Luxury Beauty Advisor: Personalized Consultations

Rennaï; Mount Royal; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Rennaï, a luxury beauty and self-care destination, is seeking a Beauty Advisor to deliver exceptional customer experiences and help open our new boutique.

You will learn about our luxury brands, engage clients with personalized consultations, and represent Rennaï with professionalism while building lasting client relationships. Training and a comprehensive benefits package are provided as you contribute to a premium in-store experience.

Qualifications

• Previous experience in a customer-facing role, preferably in luxury retail or beauty.
• High school diploma.
• Exceptional active listening, communication, and interpersonal skills.
• Self-motivated with proactive problem-solving.
• Professional appearance and demeanor.
• Ability to work in a fast-paced, dynamic retail environment.
• Flexibility to work evenings, weekends and holidays as required.

Responsibilities

• Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.
• Act as a trusted advisor by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.
• Conduct thorough product consultations to understand customers' unique needs, concerns, and goals, and inspire them to explore new products and services.
• Offer product samples to customers, showcasing the effectiveness and benefits of the products.
• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.
• Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.
• Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and esthetic through personal grooming and style.
• Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.
• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

Skills

Customer-facing experience

Active listening

Communication

Interpersonal skills

Self-motivation

Professional appearance

Fast-paced retail

Evenings/weekends/holidays flexibility

Education

High School Diploma

Job description

Rennaï, a luxury beauty and self-care destination, is seeking a Beauty Advisor to deliver exceptional customer experiences and help open our new boutique.

You will learn about our luxury brands, engage clients with personalized consultations, and represent Rennaï with professionalism while building lasting client relationships. Training and a comprehensive benefits package are provided as you contribute to a premium in-store experience.