Haircare and Skincare Advisor

Rennaï; Mount Royal; On-site; CAD 38,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Rennaï is seeking a Haircare and Skincare Advisor to elevate customer experiences in a luxury beauty setting. You will learn brand stories, build connections with clients, and guide purchases that reflect personal self-care goals.

The role emphasizes listening, product knowledge, and genuine care, with opportunities to grow through brand trainings and events while representing Rennaï with style and professionalism.

Qualifications

• Previous experience in a customer-facing role, preferably in luxury retail or beauty.
• High school diploma.
• Have a passion for haircare and skincare.
• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.
• Self-motivated and inspired, with a proactive approach to problem-solving.
• Professional appearance and demeanor.
• Ability to work in a fast-paced, dynamic retail environment.

Responsibilities

• Customer Experience: Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.
• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Expert Product Knowledge: Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.
• Act as a trusted advisor by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.
• Product Consultations: Conduct thorough product consultations to understand customers' unique needs, concerns, and goals, and inspire them to explore new products and services.
• Offer product samples to customers, showcasing the effectiveness and benefits of the products.
• Goals: Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.

Skills

Customer-facing

Luxury retail

Active listening

Communication

Interpersonal skills

Self-motivated

Professional appearance

Team player

Flexibility

Problem-solving

Education

High school diploma

Job description

RETAIL

Discover Rennaï, the beauty and modern self-care destination of the future.

HAIRCARE AND SKINCARE ADVISOR

RETAIL

Discover Rennaï, the beauty and modern self-care destination of the future.

At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery.

Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out.

Position Overview

We are seeking a talented and inspiring Haircare and Skincare Advisor entrusted with advancing the success of our business through exceptional customer service.

The successful candidate will be eager to learn, have a keen eye for the latest trends, a passion for luxury hair products and skincare products, and play a critical role in creating a personalized customer experience anchored in self-care.

Reporting to the Experience Manager, the Haircare and Skincare Advisor will be trained, helping build genuine connections with our valued clientele, ensuring they discover and embrace their individual beauty.

This position includes a comprehensive benefits package.

Responsibilities

• Customer Experience


• Build trusted relationships with customers by actively listening, maintaining self-awareness, engaging in conversation, and demonstrating genuine care and empathy in a warm and professional manner.


• Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.


• Expert Product Knowledge


• Stay at the forefront of industry trends and product innovations, maintaining a deep understanding of our luxury beauty brands, their histories, ingredients, and benefits.


• Act as a trusted advisor by sharing expertise with customers, guiding them in selecting the perfect products that align with their specific needs and desires.


• Product Consultations


• Conduct thorough product consultations to understand customers' unique needs, concerns, and goals, and inspire them to explore new products and services.


• Offer product samples to customers, showcasing the effectiveness and benefits of the products.


• Goals


• Consistently achieve department goals by effectively communicating the unique value of our luxury beauty products and providing exceptional customer service.


• Utilize solid interpersonal skills to upsell and cross-sell products, ensuring customers have a comprehensive beauty experience tailored to their preferences.


• Rennaï Representation


• Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and esthetics through personal grooming and style.


• Continuous Learning


• Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events.


• Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment.

THE FIRST YEAR

Months 1 – 5

Training on brands, company culture, and ways of working.

Preparing for store opening, and learning policies and procedures and technologies/ platforms.

Month 6+

Store opening, operations, customer service, and continued brand education.

Skills And Experience You Will Need

• Previous experience in a customer-facing role, preferably in luxury retail or beauty.


• High school diploma.


• Have a passion for haircare and skincare.


• Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse customers.


• Self-motivated and inspired, with a proactive approach to problem-solving.


• Professional appearance and demeanor.


• Ability to work in a fast-paced, dynamic retail environment.


• Flexibility to work evenings, weekends, and holidays as required.

BONUS POINTS IF YOU

• Have proven experience as a Haircare and Skincare Consultant or similar role in a luxury/beauty retail environment.


• Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences.


• Have a proven track record of meeting and exceeding department goals.


• Are a self-care and wellness ambassador.

Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.