Luxury Auto BDC Specialist – Guest Experience

Mercedes-Benz Country Hills; Calgary; On-site; CAD 40,000 - 55,000; Full time

Benefits offered by this job

Career growth opportunities

Comprehensive health and dental benefit

RRSP matching program

Structured onboarding and ongoing培训

Modern and progressive work环境

Employee and family discounts

Supportive leadership team

Established customer base and strong社区

Job summary

Mercedes-Benz Country Hills is seeking a Full-Time BDC Representative to connect guests with the right Brand Specialists, coordinate appointments, and support ownership journeys—from initial contact to vehicle delivery and ongoing ownership resources.

The role emphasizes premium guest experience, accuracy in CRM notes, and proactive follow-up to foster lasting relationships. Training, benefits, and a professional, fast-paced environment are part of the package.

Qualifications

• High school diploma or equivalent education.
• Excellent verbal and written English communication skills.
• Strong customer service and relationship-building abilities.
• Positive, professional, and customer-focused attitude.
• Strong communication skills, including confidence speaking with customers by phone.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Well-developed organizational and time management skills.
• Self-motivated with the ability to work independently and collaboratively.
• Comfortable using CRM platforms and Microsoft Office applications, including Outlook, Excel, and Word.
• Previous experience in a BDC, automotive, sales, customer service, hospitality, or luxury retail environment is considered an asset.
• Commitment to delivering a first-class guest experience that reflects premium brand standards.

Responsibilities

• Respond to customer inquiries through phone, email, text messaging, and online platforms in a professional and timely manner.
• Arrange and confirm appointments while coordinating schedules with the sales team and Brand Specialists.
• Assist guests by providing information regarding vehicle models, dealership services, and promotional offerings.
• Create positive customer relationships through consistent communication and attentive service.
• Maintain accurate records of customer interactions, notes, and follow-up activities within the CRM system.
• Conduct pre-sale and post-sale follow-up communications to enhance the guest experience and identify future opportunities.
• Coordinate vehicle delivery preparations to ensure every detail is completed prior to customer pickup.
• Deliver personalized vehicle orientations, helping guests understand vehicle features, technology, and ownership resources.
• Support vehicle inventory administration, order tracking, and delivery documentation as required.
• Help ensure a smooth transition from first contact through vehicle delivery and ongoing ownership support.
• Participate in team meetings, coaching sessions, and professional development initiatives.
• Carry out additional responsibilities as assigned.

Skills

English communication

Customer service

Relationship building

Organizational skills

Time management

Multitasking

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office

Outlook

Excel

Word

Job description

Mercedes-Benz Country Hills is seeking a Full-Time BDC Representative to connect guests with the right Brand Specialists, coordinate appointments, and support ownership journeys—from initial contact to vehicle delivery and ongoing ownership resources.

The role emphasizes premium guest experience, accuracy in CRM notes, and proactive follow-up to foster lasting relationships. Training, benefits, and a professional, fast-paced environment are part of the package.