Luxury Aftersales Growth & Partnerships Lead

Jaguar Land Rover; Mississauga; On-site; CAD 76,000 - 93,000; Full time

Job summary

Jaguar Land Rover Canada, ULC is seeking an Aftersales Business Development Specialist to drive parts sales and improve the customer experience across the retailer network.

You will report to the Aftersales Business Development Manager and work with internal teams, retailers, and partners to support strategic initiatives and ongoing promotions. A strong data mindset and collaboration are essential.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or equivalent work experience.
• Minimum of 5 years of Aftersales business development experience in luxury automotive.
• Collaborative team player with strong data analysis and decision-making.
• Proven track record of achieving sales targets and improving customer retention.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Support the execution of strategic initiatives to increase parts sales and KPIs across the retailer network.
• Assist in coordinating CPP sales incentive programs and other promotions.
• Monitor and report on parts sales and Aftersales KPI performance.
• Support customer initiatives to enhance loyalty and retention.
• Assist in managing customer engagement programs, including branded goods and events.
• Support market research to identify competitive trends and inform decisions.
• Track and report on competitor Aftersales activities and pricing strategies.
• Collaborate with Customer Service on diverse projects and operational activities.
• Perform other support duties as required.

Skills

Data analysis

Team player

Communication skills

MS Office proficiency

Education

Bachelor's degree in Business Administration/Marketing or equivalent

Tools

MS Office

Job description

Jaguar Land Rover Canada, ULC is seeking an Aftersales Business Development Specialist to drive parts sales and improve the customer experience across the retailer network.

You will report to the Aftersales Business Development Manager and work with internal teams, retailers, and partners to support strategic initiatives and ongoing promotions. A strong data mindset and collaboration are essential.