Aftersales District Parts & Service Lead

Mitsubishi Motor Sales of Canada, Inc.; Mississauga; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

Mitsubishi Motor Sales of Canada, Inc. in Mississauga seeks a District Parts and Service Manager to drive aftersales growth and dealer performance across its dealer network. You will implement programs, policies, and procedures, and partner with dealers to improve parts sales, service training, and customer satisfaction.

The role emphasizes KPI achievement and durable relationships within the district. You will provide technical guidance to service personnel, coordinate dealer communications,

Responsibilities

• Attain territory dealer KPI targets, including parts, accessory, and dropship targets.
• Regularly contact/visit dealerships to communicate, implement, and administer Aftersales Department programs, policies, and procedures with dealers including attainment of objectives and adherence to the dealer agreement.
• Monitor and provide guidance to dealers in regards to adherence with policies and procedures, and participation in parts sales, parts inventory control, service training, warranty administration, consumer relations, customer satisfaction, etc.
• Provide recommendations for operational improvements to Dealer and dealership managers which maximize and increase customer satisfaction, operational effectiveness, market penetration, and dealer parts and service target attainment and profitability.
• Provide automotive technical guidance/recommendations to dealership service personnel.
• Process, resolve, and close customer inquiries with the assistance of various MMSCAN departments.
• Confer, consult, and collaborate with Aftersales key stakeholders in the achievement of common KPIs.
• Provide detailed accounts of dealer contacts and other significant interactions using the dealer contact report mechanism in TSi (or equivalent), including Action items that support objectives and corrective actions as required.
• Assist with creating, coordinating, and hosting dealer communication meetings.

Job description

Mitsubishi Motor Sales of Canada, Inc. in Mississauga seeks a District Parts and Service Manager to drive aftersales growth and dealer performance across its dealer network. You will implement programs, policies, and procedures, and partner with dealers to improve parts sales, service training, and customer satisfaction.

The role emphasizes KPI achievement and durable relationships within the district. You will provide technical guidance to service personnel, coordinate dealer communications,