Front Office Supervisor (Full-Time)

Accorhotel; Toronto; On-site; CAD 61,000 - 69,000; Full time

Benefits offered by this job

Free Meals

Travel Discounts

Dry Cleaning

Skill Up

Impact

Level Up

Job summary

Fairmont Royal York in Toronto is seeking a Front Office Supervisor to provide support and oversee frontline operations. You will work closely with RM on duty, assisting with administrative and guest-related issues while developing staff toward Front Office management roles.

The role demands leadership, strong guest service, and the ability to balance daily room inventory. Candidates should have a hotel management diploma and may benefit from additional language skills; the hotel offers growth

Qualifications

• Post-Secondary School Education with Diploma in Hotel Management.
• Second or third language an asset.
• Professional demeanor and ability to work on own initiative.

Responsibilities

• Provide effective, fast service in a friendly manner.
• Check-in / out hotel guests
• Ensure the highest level of guest satisfaction
• Assist with daily VIP’s and group arrivals
• Monitor, process and track daily “no shows”
• Assist with sell strategy on sold out nights and manage room inventory
• Observe, predict and respond to Front Office activity
• Daily checklist is completed according to department standards

Skills

Leadership

Guest service

Team management

Professionalism

Initiative

Education

Diploma in Hotel Management

Job description

Who We Are

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History

- Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence

- Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

- Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

The Front Office Supervisor will primarily provide a support role while assisting with frontline operations. The Front Office Supervisor will be responsible for both administrativeand guest related issues. These experiences will refine and develop the skills necessaryfor agents to assume a Front Office management role. This position will work closely with the RM’s on duty, primarily the Front Arm, and become a primary resource for them. This will allow the RM to step away from a “Checklist task orientated” day and focus on themanagerial aspects of the job.

• Provide effective, fast service in a friendly manner
• Check-in / out hotel guests
• Ensure the highest level of guest satisfaction
• Ensure room change slips are filled out accurately
• Deal effectively with any guest comments and or / complaints
• Assist with the sell strategy on sold out nights/ Manage and balance daily roominventory
• Assist with daily VIP’s and group arrivals
• Monitor, process and track daily “no shows’
• Conduct Royal Reviews to ensure standards are met
• Send out package report and action any special amenities associated with packages
• Ensure daily departures and arrivals are reviewed VIP’s and groups
• Ensure site rooms are on OOO status and communicate by email to the #RYH D-list
• Assist with emergency procedures
• Other responsibilities connected with Front Office may be required
• Observe, predict and respond to Front Office operation and Hotel activity
• Daily checklist is completed according to department standards

• Proven leadership, development and delegating skills in similar position a strong asset
• Highest Guests Service skills, talent and knowledge with the vision and ability to leademployees to excellence
• Post-Secondary School Education with Diploma in Hotel Management an asset
• Second or third language an asset
• Professional manner, outgoing personality, and ability to work on own initiative
• Ability to handle day-to-day operations of a Front Desk with excellent business

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

What’s in it for you?

• Thesalary range for this position is $60,690 - $68,580.Our salary ranges aredeterminedby job and level. Within the range, individual compensation isdeterminedby job-related skills and knowledge, relevantexperienceand/or work location.
• Free Meals: Healthy meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

Thispostingis for anexisting vacancy.

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position.These toolsassistour hiring team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us.

BE PART OF OUR FUTURE.

Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations:

We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:[e-mail]

Our Commitment to Diversity & Inclusion:

At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates.