Lumber Sales & Project Advisor

The Home Depot; Barrie; On-site; CAD 26,000 - 27,000; Full time

Job summary

The Home Depot Canada in Barrie, Ontario is hiring Sales Associates to provide fast, friendly service and actively seek out customers to assess their needs. You will guide customers to right solutions, greet and thank customers, and promote services like Tool Rental and Pro Desk.

Expect a flexible schedule, with roles that emphasize product knowledge and project education. Prioritize safety, stock maintenance, and continuous learning in a busy retail environment.

Qualifications

• Minimum education: High School Diploma or equivalent.
• 1–2 years Retail or Trade experience is an asset.
• Strong customer service and communication skills.

Responsibilities

• Following Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer
• Actively seek customers throughout the store and escort customers to appropriate merchandise, regardless of department
• Ask open ended questions about the customer’s projects in order to determine their needs and level of expertise
• Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. and how to recommend them
• Discuss available options (good, better, best) and suggest related items/services outside of department that the customer may need
• Educate customers about the whole project
• Using empowerment program when necessary to satisfy customers
• Execute daily stock maintenance: all products signed, displayed, and clean
• Maintain knowledge of all products in department and adjacent departments
• Proactively seek knowledge on all products and services
• Follows all safety policies and procedures, Loss Prevention policies and procedures

Skills

Interpersonal Skills

Communicates Effectively

Customer Focus

Education

High School Diploma or equivalent

Job description

The Home Depot Canada in Barrie, Ontario is hiring Sales Associates to provide fast, friendly service and actively seek out customers to assess their needs. You will guide customers to right solutions, greet and thank customers, and promote services like Tool Rental and Pro Desk.

Expect a flexible schedule, with roles that emphasize product knowledge and project education. Prioritize safety, stock maintenance, and continuous learning in a busy retail environment.