LTL Central Canada - Dispatch Supervisor

The Erb Group; Vaudreuil-Dorion; On-site; CAD 60,000 - 80,000; Full time

Job summary

Clear Destination Inc. is seeking a Dispatch Supervisor to lead the dispatch team in planning, organizing and supervising daily operations. The role focuses on scheduling, performance reviews and collaboration with HR to hire staff.

Key duties include monitoring driver performance, coordinating with routing and dispatch to meet schedules, and developing KPIs as directed. Knowledge of Erb Dispatch and strong customer service experience are essential.

Qualifications

• Strong customer service skills and transportation background.
• Excellent time management and organizational abilities.
• Ability to manage people fairly and firmly per company policy.

Responsibilities

• Schedule employee shifts, holidays, sick days and time off.
• Conduct yearly performance reviews of employees.
• Assist HR in hiring new staff.
• Monitor performance of local drivers.
• Collaborate with routing and dispatch to meet delivery schedules and appointments.
• Assist in developing and maintaining KPIs as directed.
• Know driver bid runs, tractor assignments, and company policies.
• Work with Driver Supervisors on driver issues.
• Be knowledgeable of security and food safety rules and regulations.
• Provide vacation coverage and be flexible with shifts.
• Assist in implementing new operational systems with the Operations Manager.
• All other duties as required.

Skills

Customer service

Time management

People management

Organizational skills

Education

College graduation or equivalent

Tools

Erb Dispatch

Satellite communication

Job description

SUMMARY

Responsible for the planning, organizing and supervision of all dispatch team members.

PRIMARY RESPONSIBILITIES

• Responsible for the scheduling of employee shifts, holidays, sick days and time off.
• Responsible for conducting yearly performance reviews of employees.
• Assist HR in the hiring of new staff.
• Monitor the performance of the local Trenton drivers.
• Work closely with routing, and dispatch to ensure delivery schedules and appointments are met.
• Assist in developing and maintaining KPI's as corporately directed.
• Be knowledgeable of driver bid runs, tractor assignments, and company policies.
• Work in conjunction with Driver Supervisors in dealing with driver issues.
• Be knowledgeable of security and food safety rules and regulations.
• Provide vacation coverage as required and be flexible to work other shifts as required.
• Assist in implementing new operational systems with the Operations Manager.
• All other duties as required.

REQUIREMENTS/QUALIFICATIONS

• Employee must possess a strong understanding of Erb Dispatch computer system, satellite communication.
• Must possess a strong transportation background and proven customer service skills.
• This individual must have the ability to manage people fairly and firmly according to company policy.
• Must possess excellent time management and organizational skills.
• College graduation or equivalent experience preferred.
• Minimum 3 years of experience preferred in transportation and customer service.

WORKING CONDITIONS

• Salaried position based on 45 hours per week.
• Note: that shift/days might fluctuate if volumes increase or decrease.