Loyalty Program Associate Specialist

Canon Canada Inc.; Brampton; Hybrid; CAD 59,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability

Wellness program

RRSP matching

Profit sharing

Tuition assistance

Canon product discounts

Coffee & snacks

On-site cafeteria

Employee gym

Job summary

Canon Canada Inc. is seeking a Loyalty Program Associate Specialist to drive customer experiences for the Corporate Perks Program. The role collaborates with Sales, Service, Marketing and Business Planning to position programs, design in-field tools, promotions and partner communications.

The ideal candidate has 3+ years in sales/marketing, strong analytical skills, and comfort with Salesforce and data tools. The hybrid office setup combines in-office and remote work to support program success.

Qualifications

• Post-secondary education in Business or related fields.
• A minimum of 3 years' experience in sales or marketing.
• Ability to use analytical skills to interpret customer data.
• Intermediate time management/multi-tasking abilities to manage competing priorities and projects.
• Basic process management skills for following established processes.
• Intermediate computer knowledge particularly Google Slides/PowerPoint for presentations and Google Sheets/Excel for data filtering.
• Basic Salesforce, Magnolia.

Responsibilities

• Developing customer experience plans for Perks programs in collaboration with Sales, Service, Marketing and Business Planning.
• Focusing on program positioning, in-field tools, promotional programs, and offers.
• Promoting the Corporate Partner program to targeted customers using Salesforce and attending customer meetings.
• Facilitating sign-ups for existing Canon customers and coordinating corporate account creations.
• Training new program partners on Canon’s Corporate Partner Program and assisting with employee account creations.
• Recommending and delivering high-impact Corporate Partner Program communication materials to partners.
• Monitoring sales data, customer data, and KPIs; gathering market intelligence for program improvements.
• Providing input to management on KPI development and reporting on CX programs.

Skills

Sales/Marketing experience

Analytical skills

Time management

Process management

Communication skills

Education

Post-secondary education in Business or related fields

Tools

Salesforce

Magnolia

Google Slides

Google Sheets

Excel

Job description

Loyalty Program Associate Specialist - Hybrid

• Do you thrive on creating exceptional customer experiences that drive loyalty and growth?
• Are you passionate about building relationships and promoting programs that enhance customer retentions?
• Do you enjoy working in the field, engaging with customers and sales teams to drive program success?

As the Loyalty Program Associate Specialist, you will report to the B2B Channel Marketing Supervisor and be responsible for contributing to a seamless customer experience and increased revenue generation for the Canon Corporate Perks Program.

Key Responsibilities:

• Developing customer experience plans for Perks programs in collaboration with Sales, Service, Marketing and Business Planning.
• Focusing on action items such as program positioning, in-field tools, promotional programs, and offers.
• Promoting the Corporate Partner program to targeted customers using SalesForce and attending customer meetings.
• Facilitating sign-ups for existing Canon customers and coordinating corporate account creations.
• Training new program partners on Canon’s Corporate Partner Program and assisting with individual employee account creations.
• Recommending and receiving high-impact Corporate Partner Program communication materials and delivering them to potential and existing program partners
• Monitor Corporate Partner Program sales data, customer data (including trends), and Key Performance
• Indicators (KPIs), and gather market intelligence for program improvements.
• Provide input to management regarding KPIs' development, monitor those KPIs, and prepare reports relating to DSD Customer Experience Programs.

To Succeed, You Will Need:

• Post-secondary education in Business or related fields.
• A minimum of 3 years' experience in the sales or marketing
• Ability to use analytical skills to interpret customer data.
• Intermediate time management/multi-tasking abilities to manage competing priorities and projects
• Basic process management skills for following established processes
• Intermediate computer knowledge particularly Google Slides/PowerPoint for presentations and Google
• Sheets/Excel for data filtering
• Basic Salesforce, Magnolia

Why Join?

HYBRID WORK

• We offer a Hybrid work schedule. You will be in the office Mondays, Wednesdays and Thursdays each week and can work from home for the remainder of the week (subject to specific business needs requiring office attendance).
• When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

• Comprehensive health coverage plan that includes medical, dental and vision.
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days.
• Matching RRSP contribution & Profit-Sharing Program.
• Tuition Assistance Program for professional continuing education.
• Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

• Free coffee and snacks.
• On-site cafeteria and outdoor patio.
• Employee gym and fitness centre.
• Employee referral program.
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products.
• Community involvement.
• Employee Appreciation Events.

• A (1) current vacancy exists.
• Canon Canada Inc. is committed to transparent and fair compensation and job postings. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Compensation Range $58,700 to $62,000 annually.

#FEATURED

#LI-CD1

Canon has been at the forefront of digital imaging innovation for more than 80 years. Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.

At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks. We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment. Canon Canada is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at [e-mail] or at 1-855-531-3850 or 905-863-8713. To learn more about Canon Canada, visit careers.canon.ca.