Loyalty Fraud Strategy Lead

WestJet Group; Calgary; On-site; CAD 100,000 - 140,000; Full time

Job summary

WestJet Group in Calgary is seeking a Program Manager to lead the Loyalty fraud program within WestJet Rewards. You will define strategy, develop capabilities, and oversee prevention, detection and recovery initiatives to protect members and loyalty assets.

You will partner with Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance and other teams to advance governance, metrics, and incident response, driving cross-functional alignment and continuous improvement in fraud controls.

Qualifications

• 5+ years of experience in program management, fraud, risk management, loyalty, financial services, cybersecurity, digital products, or a related field.
• Demonstrated experience leading complex, cross-functional programs and initiatives.
• Strong analytical skills with the ability to interpret data, identify trends, and translate findings into actionable recommendations.

Responsibilities

• Define and manage the Loyalty fraud strategy and roadmap across prevention, detection, response and recovery.
• Monitor fraud trends and identify risks and capability gaps across loyalty programs.
• Partner with Cybersecurity, Technology, Digital, and Analytics to implement fraud prevention and detection capabilities.
• Establish processes and accountability for managing loyalty fraud incidents and post-incident recovery.
• Develop governance, KPIs, and reporting to leadership on fraud trends and program priorities.
• Build strong relationships across Loyalty, Cybersecurity, Technology, Digital, Analytics, Legal, and Finance.

Skills

Program management

Fraud risk

Cross-functional leadership

Stakeholder mgmt

Analytics

Job description

WestJet Group in Calgary is seeking a Program Manager to lead the Loyalty fraud program within WestJet Rewards. You will define strategy, develop capabilities, and oversee prevention, detection and recovery initiatives to protect members and loyalty assets.

You will partner with Cybersecurity, Digital, Technology, Data & Analytics, Legal, Finance and other teams to advance governance, metrics, and incident response, driving cross-functional alignment and continuous improvement in fraud controls.