Loro Piana - Operations Supervisor, Oakridge (Vancouver)

Loro Piana; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401K match

Headspace mental health support

Product discount

Job summary

Loro Piana in Vancouver seeks an Operations Supervisor to oversee store operations, shipments, and inventory control, ensuring alignment with luxury retail standards and sales potential. You will lead back-of-house teams, coordinate with store leadership, and drive efficient processes to support a premier customer experience.

The role requires 3+ years of operational management, strong leadership, and proficiency with MS Office and SAP.

Qualifications

• 3+ years of operational management experience.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

Responsibilities

• Manage a team of back-of-house staff involved in all operational duties and merchandise logistics.
• Partner with team members and leaders to ensure inventory needs and replenishments align with sales potential.
• Optimize inventory management and streamline operational processes while overseeing shipment processing and transfers.
• Oversee movement of merchandise from back-of-house to the sales floor and maintain inventory levels.
• Conduct cycle counts and audits to verify quantities and product condition.
• Identify opportunities to improve back-of-house functions and efficiency.
• Collaborate with Store Manager to provide feedback and guidance to team members.
• Enforce company policies and safety procedures in a safe, organized workspace.
• Maintain clean, labeled stock rooms and manage reservations and consignments.

Skills

Operational management

Leadership

Teamwork

Problem-solving

Inventory control

Tools

Microsoft Office

SAP

Job description

Position

Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world's finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position:

We are seeking an Operations Supervisor to join our team at Loro Piana. The Operations Supervisor plays a crucial role in the overall success of the business by managing all operational aspects of the store including shipment processing allocations, and distribution. You will partner with the store team and key retail leaders to ensure inventory needs and replenishments are aligned with company standards.

Job Responsibilities

• Manage a team of back-of-house staff involved in all operational duties and merchandise logistics while continuously supporting their professional development through coaching and feedback.
• Partner with team members and leaders to ensure inventory needs and replenishments align with sales potential.
• Optimize inventory management and streamline operational processes while overseeing the accurate processing of shipments and transfers.
• Oversee the movement of merchandise from BOH to the sales floor and maintain appropriate inventory levels.
• Conduct cycle counts as per corporate calendar to verify product quantities and report discrepancies in a timely manner. Perform regular audits to verify product conditions.
• Identify opportunities of improvement for back-of-house functions to enhance operational efficiency.
• Collaborate with the Store Manager to facilitate performance management by providing constructive feedback and guidance to team members.
• Enforce company policies and safety procedures, maintaining a safe and organized workspace.
• Maintain clean, neat, and organized stock rooms with proper labeling to facilitate sales.
• Manage reservations and consignments to resolve issues according to company guidelines.

Profile

Skills And Abilities Required

• 3+ years of operational management experience, preferably in a luxury retail environment.
• Proficient in Microsoft Office, SAP, and other digital tools.
• Excellent leadership, teamwork, and problem-solving skills.
• Strong knowledge of operations and inventory control.
• Ability to lift and move objects up to 40 pounds.

Additional Information

What we offer

At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth. We offer a comprehensive range of benefits including medical, dental, and vision coverage, fertility support, adoption and surrogacy reimbursement, tuition reimbursement, 401K match, and Headspace mental health support. Additionally, employees enjoy a generous product discount, exclusive LVMH discounts, and other tailored perks.

EEO Statement

We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.