Logistics Supervisor 3PL

H.C. Winter Search; Brampton; On-site; CAD 70,000 - 90,000; Full time

Job summary

H.C. Winter Search is looking for a Logistics Supervisor in Brampton. The ideal candidate will have leadership experience in a 3PL setting, focusing on customer success strategies and instilling a customer-centric mindset. This full-time role involves fostering client relationships and optimizing processes for enhanced efficiency and growth.

Qualifications

• 5+ years in customer success within a logistics/3PL organization.
• 3 years in a Leadership Role.
• Familiar with Amazon's ecosystem.

Responsibilities

• Develop and implement customer success strategy.
• Lead and mentor customer success team.
• Oversee key client accounts and proactive communication.

Skills

Customer-Centric Mindset

Analytical Skills

Communication

Education

Bachelor’s degree in business, marketing, or a related field

MBA or advanced degree

Tools

CRM platforms

Customer success tools

Job description

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Our client located in Brampton is seeking a Logistics Supervisor for their 3PL facility. Are you familiar with Amazon's ecosystem? Do you have customer facing experience coupled with a 3PL background?

Position Overview

The Logistics Supervisor will be responsible for driving customer satisfaction, retention, and growth by ensuring clients achieve their business goals. This role oversees the customer success team, develops strategies to enhance the customer experience, and collaborates with cross-functional teams to align services with their clients needs. The ideal candidate will be a strategic thinker with a passion for customer advocacy,

Key Responsibilities

● Customer Success Strategy: Develop and implement a comprehensive customer success strategy to maximize client satisfaction, retention, and lifetime value.

● Team Leadership: Lead, mentor, and grow a high-performing customer success team, onboarding team fostering a culture of excellence and accountability.

● Client Relationship Management: Oversee key client accounts, ensuring proactive communication, issue resolution, and alignment with client objectives.

● Performance Metrics: Define and track KPIs

● Cross-Functional Collaboration: Partner with sales, operations, and product teams to align customer feedback with service enhancements

● Customer Advocacy: Act as the voice of the customer

● Upsell & Expansion: Identify opportunities for account growth by collaborating with clients to understand their evolving needs and recommending additional services.

● Process Optimization: Streamline customer success operations through automation, tools, and best practices to enhance efficiency and scalability.

Qualifications

● Experience: 5+ years in customer success within a logistics/3PL organization, account management, or related roles

● 3 years in a Leadership Role: Proven ability to lead and inspire teams, with a track record of building high-performing customer success organizations.

● Familiar with Amazon's ecosystem

● Customer-Centric Mindset: Strong commitment to delivering exceptional customer experiences and building long-term client relationships.

● Analytical Skills: Proficiency in analyzing customer data, deriving actionable insights, and using metrics to drive strategic decisions.

● Communication: Excellent verbal and written communication skills, with the ability to engage with clients, team members, and executives effectively.

● Technical Proficiency: Familiarity with CRM platforms, customer success tools

● Education: Bachelor’s degree in business, marketing, or a related field; MBA or advanced degree is a plus.

If this roles is you, please apply!!!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

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