Sales Supervisor, Independent Retail

Spagnol's Wine & Beer Making Supplies Ltd.; Mississauga; On-site; CAD 77,000 - 101,000; Full time

Job summary

A leading company in the Canadian wine industry is seeking a Sales Operations Manager to lead the sales team. This role involves driving revenue growth, managing customer service, and ensuring effective execution of sales strategies. Ideal candidates will have a College Diploma and 3-5 years of sales experience, along with strong problem-solving skills. The company offers a competitive salary, benefits, and training opportunities in the wine industry.

Benefits

Competitive salary and bonus

Benefits and Pension Plan

Corporate Social Responsibility initiatives

Training & Development Programs

Opportunity to learn about wine

Qualifications

• 3-5 years’ experience in customer service leading a team.
• 3-5 years’ experience in sales.
• Driver’s license required.

Responsibilities

• Manage daily operations of the sales team and national programs.
• Deliver results for channel revenue and market share.
• Act as an escalation point for customer service issues.

Skills

Problem Solving

Negotiation

Customer Service

Computer Literacy

Education

College Diploma

Tools

Salesforce.com

Job description

At Arterra Wines Canada, we aim to inspire the simple joys of life, and we come to work every day with a shared passion to build wine brands people love. As a pioneer in the Canadian wine industry with 150 years of experience, our success is driven by our people. We work together with integrity and pride, striving to reach our fullest potential every day, and we’re looking for people who do the same.

We are undergoing a pivotal transformation, actively in search of dynamic individuals poised to make a substantial impact within our ever-evolving organization. Are you someone who embraces change and excels in diverse roles that span across various functions? If so, we look forward to hearing from you!

Job Summary

This role will manage the daily operations of the sales team; executing national programs and strategies, delivering sales growth and profitability targets, and identifying business development opportunities through the management of the Field Sales and Inside Sales team. Ensure exceptional customer service and seamless order processing and delivery. Implement best practices for the team and act as an escalation point for customer service issues.

Key Responsibilities

Deliver results for channel revenue ($XM-YM), market share, and EBITDA ($XM-YM).

Identify risk and opportunities and escalate to Sales Manager as required.

Set monthly sales initiatives and focus areas for the Inside and Field sales team to execute national strategies provided by the Sales Manager; including proactive customer service calls, territory coverage plans, consistent logging of information into Salesforce.com, working with supply chain to sell through limited release, discontinued products, at risk inventory, etc.

Act as an escalation point on customer service issues, including collaborating internally with marketing, field sales, supply chain and operations, as well as our 3PL (external warehousing) and freight partners to solve issues and create best practices.

Manage the Inside Sales team with order entry and credit processing, ensure all accounts are set up and orders process correctly through the system, including maintaining open order reports.Distribute daily and weekly sales reports to team.

Qualifications

College Diploma

3-5 years’ experience in customer service leading a team

3-5 years’ experience in sales

Strong computer literacy and proven problem solving and negotiation skills.

Driver’s license

What we offer :

Competitive salary and bonus

Benefits and Pension Plan

An organization that cares about Corporate Social Responsibility

Training & Development Programs

An opportunity to learn about the world of wine

COMPENSATION : Budgeted Range – $77,42 - $100,198

The budgeted range takes into account several factors and qualifications that are considered in making compensation decisions including experience, education, training, licenses, certifications, and other business and organizational requirements. Base pay is only one component of the total rewards offering at Arterra.