Logistics Specialist - 12-Month Contract

myhrabc; Mississauga; On-site; CAD 48,000 - 60,000; Full time

Benefits offered by this job

Medical care

Dental care

Vision care

Backup dependent care

Adoption assistance

Infertility coverage

Family building support

Behavioral health solutions

Paid parental leave

Paid caregiver leave

Training programs

Mentorship programs

Employee resource groups

Volunteer activities

Job summary

Cencora is seeking a Logistics Specialist for an onsite Mississauga location. The role focuses on top-tier customer contact, resolving complex issues, and supporting sales with client meetings. It requires strong communication and problem-solving, with potential travel to destinations worldwide.

We offer a full-time, 12-month contract with comprehensive benefits and opportunities for training, mentorship, and career growth within a collaborative environment.

Qualifications

• Minimum 2 years' experience in customer care.
• Bilingualism in English/French is an asset.
• Creative problem solving and flexible to work multiple shifts.

Responsibilities

• Act as the main contact for target customer segments.
• Resolve complex problems including shipment and non-shipment issues.
• Address customer complaints and drive systemic improvements.
• Provide on-site customer support and assist BDMs in client meetings.
• Mentor new colleagues and support the Operations Lead in absence.

Skills

Customer care

English/French communication

Creative problem solving

Multitasking / flexible shifts

Education

High School diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

The Logistics Specialist will support daily import and export operations for an onsite Mississauga location.

Shift: Sunday will be at 09:00 to 17:30 start, Monday to Thursday will be 13:00 to 22:00 Start time

Primary Duties and Responsibilities:

• Act as the main points of contact for the target customer segments.
• Complex problem resolution, shipment and non-shipment related.
• Addressing customer complaint and driving efforts for systemic improvements.
• Stay abreast of changes in the environment of targeted customers.
• Be an internal expert on the customer segment helping to guide colleagues and sales towards better outcomes.
• Develop a trusting relationship with target customer segment.
• Support customers on-site.
• Accompany and assist BDM's during their meetings with current and prospective clients
• Able to provide assistance to the station Operations Manager on complex assignments which could include but is not limited to authoring CAPA's, monthly checks, problem resolution responses to incident and customer comments.
• Provide leadership support in the absence of the Customer Service/Operations Lead
• Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc)
• Assisting in the training of new employees.
• Act as a buddy and a mentor to new and developing colleagues
• Everyone is responsible for following up on live jobs, even if not your order.
• Assist the Training Specialist in developing new training materials and act as a subject matter expert.

Experience and Educational Requirements:

• Minimum of 2 years' experience in customer care coupled with a High School diploma
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and/or French
• Creative problem solving
• Flexibility to work multiple shifts
• The ability to work with minimal supervision
• Bilingualism, French/English an asset
• The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

This posting is intended to fill an existing vacancy for our Logistics Specialist - 12-Month Contract role. Affiliated Companies: World Courier of Canada Ltd