Logistics Specialist

World Courier; Montreal; On-site; CAD 42,000 - 52,000; Full time

Job summary

Cencora is seeking a Customer Care professional to serve as the main contact for key customer segments, resolving complex issues and coordinating with sales teams. The role involves on-site support, travel possibilities, and collaboration with cross-functional teams.

The ideal candidate will have at least 2 years in customer care, strong English/French communication, and a proactive, problem-solving mindset. The position requires shift flexibility including one weekend day and potential travel.

Qualifications

• Minimum of 2 years’ experience in customer care.
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and/or French.
• Creative problem solving.
• Flexibility to work multiple shifts.

Responsibilities

• Act as the main points of contact for the target customer segments.
• Address customer complaints and drive systemic improvements.
• Support customers on-site and assist during client meetings.
• Provide leadership support in the absence of the Customer Service/Operations Lead.
• Assist in training of new employees and mentor colleagues.

Skills

Customer care

Bilingual English/French

Communication skills

Problem solving

Flexibility

Education

High School diploma

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Shift Details

9:30AM- 6:00PM

must have flexibility with shifts and 1 weekend day

Primary Duties And Responsibilities

• Act as the main points of contact for the target customer segments.
• Complex problem resolution, shipment and non-shipment related.
• Addressing customer complaint and driving efforts for systemic improvements.
• Stay abreast of changes in the environment of targeted customers.
• Be an internal expert on the customer segment helping to guide colleagues and sales towards better outcomes.
• Develop a trusting relationship with target customer segment.
• Support customers on-site.
• Accompany and assist BDM’s during their meetings with current and prospective clients
• Able to provide assistance to the station Operations Manager on complex assignments which could include but is not limited to authoring CAPA’s, monthly checks, problem resolution responses to incident and customer comments.
• Provide leadership support in the absence of the Customer Service/Operations Lead
• Ability to be named to a Specialized team (EPL, TCS, DTP, CGT, CT etc)
• Assisting in the training of new employees.
• Act as a buddy and a mentor to new and developing colleagues
• Everyone is responsible for following up on live jobs, even if not your order.
• Assist the Training Specialist in developing new training materials and act as a subject matter expert.

Experience And Educational Requirements

• Minimum of 2 years’ experience in customer care coupled with a High School diploma
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and/or French
• Creative problem solving
• Flexibility to work multiple shifts
• The ability to work with minimal supervision
• Bilingualism, French/English an asset
• The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Minimum Skills, Knowledge And Ability Requirements

• Minimum of 2 years’ experience in customer care coupled with a High School diploma
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and/or French
• Creative problem solving
• Flexibility to work multiple shifts
• The ability to work with minimal supervision

What Cencora Offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

Full time

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Accessibility Policy

Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Affiliated Companies

Affiliated Companies: World Courier of Canada Ltd