Logistics Specialist

Cencora; Mississauga; On-site; CAD 40,000 - 50,000; Full time

Job summary

Cencora is seeking a Customer Care Representative to support their team in improving the lives of customers. Responsibilities include problem resolution, customer relationship building, and leadership in training new team members. Ideal candidates will have at least 2 years of experience in customer care and the ability to communicate effectively in both English and French.

Benefits

Medical, dental and vision care

Professional development resources

Paid parental leave

Employee resource groups

Qualifications

• Minimum of 2 years experience in customer care.
• Potential for travel to a multitude of destinations.
• Bilingualism in French/English is an asset.

Responsibilities

• Act as the main point of contact for customer segments.
• Address customer complaints and drive systemic improvements.
• Provide leadership support in the absence of the Customer Service Lead.

Skills

Effective written and verbal communication skills

Creative problem solving

Flexibility

Education

High School diploma

Tools

Microsoft Outlook

Microsoft Excel

Transportation Management Systems

Job description

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

• Act as the main points of contact for the target customer segments.
• Complex problem resolution shipment and nonshipment related.
• Addressing customer complaint and driving efforts for systemic improvements.
• Stay abreast of changes in the environment of targeted customers.
• Be an internal expert on the customer segment helping to guide colleagues and sales towards better outcomes.
• Develop a trusting relationship with target customer segment.
• Support customers onsite.
• Accompany and assist BDMs during their meetings with current and prospective clients
• Able to provide assistance to the station Operations Manager on complex assignments which could include but is not limited to authoring CAPAs monthly checks problem resolution responses to incident and customer comments.
• Provide leadership support in the absence of the Customer Service / Operations Lead
• Ability to be named to a Specialized team (EPL TCS DTP CGT CT etc)
• Assisting in the training of new employees.
• Act as a buddy and a mentor to new and developing colleagues
• Everyone is responsible for following up on live jobs even if not your order.
• Assist the Training Specialist in developing new training materials and act as a subject matter expert.

Experience and Educational Requirements :

• Minimum of 2 years experience in customer care coupled with a High School diploma
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and / or French
• Creative problem solving
• Flexibility to work multiple shifts
• The ability to work with minimal supervision
• Bilingualism French / English an asset
• The successful candidate will (requirement) / may (asset) have daily contacts with unilingual Englishspeaking customers patients or peers from crossfunctional teams.

Minimum Skills Knowledge and Ability Requirements :

• Minimum of 2 years experience in customer care coupled with a High School diploma
• Potential for travel to a multitude of destinations worldwide.
• Effective written and verbal communication skills in English and / or French
• Creative problem solving
• Flexibility to work multiple shifts
• The ability to work with minimal supervision

The successful candidate may have daily contacts with unilingual Englishspeaking customers patients or peers from crossfunctional teams.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every day. In addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Full time

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

Affiliated Companies :

Affiliated Companies : World Courier of Canada Ltd

Required Experience :

Unclear Seniority

Key Skills

Shipping & Receiving,Inventory Control,Data Entry,AS400,Transportation Management Systems,EDI,Microsoft Outlook,Warehouse Experience,Office Experience,Dispatching,Microsoft Excel,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1

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