Logistics Operations Coordinator - Fast-Paced Warehouse

Intelcom; Toronto; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Growth opportunities

Group insurance

RRSP program

Employee Assistance Program

Job summary

Intelcom | Dragonfly in Toronto, Canada, is seeking a warehouse associate to join a fast-paced team. The role focuses on unloading trailers, scanning and sorting packages, and supporting sorting operations, shipping, receiving, and inventory management.

You will also handle returns, print labels, complete required documentation, assist customers at the front desk, and maintain accurate records while following SOPs and health & safety protocols. Salary ranges from CAD 21.10 to 23.43 per hour.

Responsibilities

• Assist in unloading trailers and verify freight against manifests
• Scan, sort, and process packages, including defective items and returns
• Conduct van audits and support sorting operations
• Support and assist shipping, receiving, dispatching, and inventory management
• Process returns and complete required documentation in accordance with SOPs
• Handle customer pickups and front desk assistance to customer
• Resolve delivery issues by following SOPs and coordinating with relevant teams
• Print labels and prepare required documentation
• Process broker returns and return-to-clients shipments
• Prepare daily reports and maintain accurate records
• Perform data entry tasks as needed
• Train and mentor new employees
• Collaborate with Operations teams to uphold quality standards
• Complete supervisor-assigned tasks as required
• Maintain a clean, organized and hazard-free work environment
• Comply with all Health & Safety protocols
• Provide support for clients and IDCs
• Respond to customer inquiries via phone and email
• Process customer service email requests
• Other duties as assigned

Job description

Intelcom | Dragonfly in Toronto, Canada, is seeking a warehouse associate to join a fast-paced team. The role focuses on unloading trailers, scanning and sorting packages, and supporting sorting operations, shipping, receiving, and inventory management.

You will also handle returns, print labels, complete required documentation, assist customers at the front desk, and maintain accurate records while following SOPs and health & safety protocols. Salary ranges from CAD 21.10 to 23.43 per hour.