Logistics & Demonstrations Coordinator

ICE - Industrial Cleaning Equipment; Peterborough; On-site; CAD 43,000 - 60,000; Full time

Benefits offered by this job

Private healthcare

21 days annual leave plus bank holiday

Enhanced workplace pension scheme

ICE Cube discount portal

Life assurance 2x annual salary

Bonus £100 after 5 years, then £25 for

each additional year of service

Holiday buy back scheme

Job summary

ICE is seeking a Logistics Administrator to support the Product Genius team. You will manage diaries, coordinate customer demonstrations, training sessions, and machine deliveries and collections, ensuring smooth operations and a high standard of customer service.

This role suits a highly organised, customer-focused individual who thrives in a fast-paced environment and enjoys building strong relationships while keeping operations running smoothly.

Qualifications

• Previous administration experience.
• GCSEs (Maths and English) completed.
• Strong IT skills, including Microsoft Office.
• Excellent communication skills (phone & email).
• A customer-first mindset.
• Ability to stay organised in a busy environment.
• A proactive attitude with a willingness to learn and grow.

Responsibilities

• Managing and optimising the diaries and schedules of the Product Genius team.
• Coordinating customer demonstrations, training sessions, and machine deliveries/collections.
• Monitoring daily schedules to support timely service delivery under SLAs.
• First point of contact for customer enquiries with a professional, responsive experience.
• Conducting monthly customer satisfaction surveys and audits for improvements.
• Maintaining accurate customer records in internal systems.
• Collaborating with internal teams to ensure smooth communication and operations.
• Providing general admin support including calls and parking coordination.
• Organising permits, documentation, and other logistics.
• Monitoring and achieving daily KPIs for customer satisfaction and performance.

Skills

Administration

Communication skills

Organisation

IT skills

Customer focus

Proactivity

Education

GCSEs (Maths and English)

Tools

Microsoft Office

Job description

ICE is seeking a Logistics Administrator to support the Product Genius team. You will manage diaries, coordinate customer demonstrations, training sessions, and machine deliveries and collections, ensuring smooth operations and a high standard of customer service.

This role suits a highly organised, customer-focused individual who thrives in a fast-paced environment and enjoys building strong relationships while keeping operations running smoothly.