Logistics Customer Service Specialist

Express Employment Professionals - Cincinnati East; Mississauga; On-site; CAD 42,000 - 54,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Mississauga is seeking a Logistics Customer Service Specialist to support our client's dynamic transportation operations.

You will maintain customer profile information, enter loads into Freight Optimizer, and keep account managers and receivers updated on load status.

This temporary-to-hire role offers career growth into Lead or Supervisor positions as the operation expands, with training and a fast-paced team environment.

Qualifications

• 1 year of experience in logistics, transportation, customer service, or supply chain.
• General knowledge of the transportation industry.
• Strong communication, organization, and problem-solving skills.
• Comfortable learning new software in a fast-paced environment.
• Demonstrated initiative, accountability, and leadership potential.
• Interest in growing into a Lead or Supervisor role.

Responsibilities

• Enter loads from customer tenders into the Freight Optimizer system.
• Update account managers on problem loads and actions; inform receivers and customers on status.
• Monitor daily pick-ups and deliveries; verify on-time and load condition.
• Take driver check calls; validate data before marking loads delivered.
• Investigate overages, shortages, damages and document appropriately.
• Schedule and reschedule delivery appointments; accept or decline loads per directions.
• Provide detailed routing instructions to drivers.

Skills

Logistics knowledge

Customer service

Communication

Problem solving

Adaptability

Leadership potential

Tools

Freight Optimizer

Job description

Logistics Customer Service Specialist

Location: Avebury Rd & Matheson Blvd W
Position Type: Temporary to Hire (Temp-to-Perm Opportunity)

About the Role

We are seeking motivated and career-driven individuals to join our client's logistics operations team. This role offers an excellent opportunity for candidates who want to build a long-term career in transportation and logistics, with the potential to grow into Lead or Supervisor positions as the business expands.

The ideal candidate is organized, proactive, customer-focused, and demonstrates strong leadership potential.

Key Responsibilities

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and what actions have been taken; update receivers and customers on status of loads
• Monitor daily pick-ups and deliveries; verify that loads have arrived on time and in good condition
• Take check calls from drivers, ensuring that loads will deliver on time; validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Schedule and reschedule delivery appointments for all loads; accept or decline loads based on direction from account managers
• Provide detailed directions and instructions to properly route drivers

What We're Looking For

• 1 years of experience in logistics, transportation, customer service, or supply chain.
• General knowledge of the transportation industry
• Strong communication, organization, and problem-solving skills.
• Comfortable learning new software and working in a fast-paced environment.
• Demonstrated initiative, accountability, and leadership potential.
• Interest in growing into a Lead or Supervisor role.

Growth Opportunity

We are building a team of future leaders. Successful candidates will have opportunities to take on additional responsibilities and advance into Lead and Supervisor positions as the operation continues to grow.

Shift Schedule

The operation runs 7 days a week from 6:00 AM to 9:30 PM. Schedules are assigned based on business needs after 1-2 weeks of training and may include:

• Sun-Thu: 6:00 AM - 2:30 PM
• Tue-Sat: 6:00 AM - 2:30 PM
• Sun-Thu: 1:00 PM - 9:30 PM
• Tue-Sat: 1:00 PM - 9:30 PM

Additional Information

Vacancy Status: This is an active position with one of our clients.

AI Disclosure: AI tools may be used to assist with the initial screening and assessment of applications.