Logistics Coordinator

ALS Canada Ltd.; San Juan de Terranova; Hybrid; CAD 26,000 - 36,000; Full time

Benefits offered by this job

Extended medical

Dental

Vision coverage

Access to company perks

Life and disability insurance

Retirement plan with company match

Employee assistance and wellness

Additional vacation days

Job summary

ALS Canada Ltd. in St. John’s is seeking a Logistics Coordinator to oversee the flow of work, deliver bottle orders to clients in the region, and process received samples into the ALS network.

The role requires strong customer service, organization, and the ability to meet tight deadlines in a fast-paced environment. Responsibilities include coordinating orders, coordinating pickups and deliveries, maintaining stock counts, and ensuring procedural compliance.

Qualifications

• Good English communication in listening, speaking and writing.
• Basic level of Microsoft Office (Word, Excel, Outlook).
• Basic computer skills required for daily tasks.
• Able to perform repetitive tasks accurately in a fast-paced setting.
• Strong organizational skills to meet strict deadlines (TAT).
• Ability to work independently and as part of a team.
• Demonstrates a strong work ethic and willingness to handle varied tasks.
• Customer service background and client-focused attitude.

Responsibilities

• Deliver bottle orders and preservatives to client offices.
• Pick up, package and ship samples via couriers following procedures.
• Organise, prioritise, and track orders.
• Review orders prepared for errors to ensure accuracy.
• Process return shipments for laboratory supplies.
• Take weekly stock counts.
• Trace lost/late shipments and customer claims.
• Provide excellent customer service to clients and couriers.
• Label verification and general logistics support.
• Follow SOPs and safety regulations.

Skills

Good English communication

MS Office basics

Basic computer skills

Fast-paced work experience

Organizational skills

Independent and team work

Strong work ethic

Customer service mindset

Tools

MS Office

Job description

About the Position

ALS is excited to hire for a Logistics Coordinator for our St. John's operation. This role will consist of Coordinating the flow of work in St. John's including delivering bottle orders to clients in the region and processing received samples into the ALS network. The successful candidate must be capable of working in a fast‑paced environment and meeting strict deadlines while maintaining a strong focus on customer service and quality.

Specific Responsibilities

• Deliver bottle orders and sample preservatives from courier locations to client offices;
• Pick up, package and ship samples using appropriate couriers and procedures and following sample receipt protocols;
• Organise, prioritise, and track orders;
• Review and double check bottle orders prepared by others for errors;
• Process return shipments for laboratory supplies;
• Take weekly stock counts;
• Trace lost/late shipments and/or customer claims of lost shipments;
• Provide excellent customer service to clients and couriers;
• Label verification;
• Provide general assistance to support regional operations as required;
• Follow internal Standard Operating Procedures and schedules while ensuring analytical quality procedures are adhered to;
• Observe established safety regulations and comply with all ALS health and safety policies and procedures;
• Other duties as assigned by Operations Manager or Client Service Manager.

Required Knowledge, Skills & Abilities

• Good English communication skills (auditory, verbal, writing, and reading) as required;
• Ability to use Microsoft Office (Word, Excel, and Outlook) on a basic level;
• Basic computer skills;
• Ability to perform repetitive tasks correctly in a fast‑paced environment;
• Good organisational skills with the ability to meet strict deadlines such as Turnaround Times (TAT) and holding requirements;
• Ability to work independently and as part of a team;
• A strong work ethic and willingness to own varied tasks as required;
• Strong customer service background;
• A commitment to excellence and a client‑focused attitude.

Required Qualifications

• Experience with customer service setting;
• Valid, clear driver's licence and use of own vehicle for travelling an asset;
• Ability to travel.

Physical Demands

• Ability to lift up to 50 lbs./23 kg on a regular basis and carry for short distances;
• Extensive walking or movement, bending, and kneeling for a full shift;
• Wear issued personal protective equipment (PPE) when required;
• Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities if required.

Our Benefits

• An estimated hourly pay of $22.27CAD at the time of posting. Individual compensation is determined by factors such as job‑related skills, relevant experience, education and/or training.
• Extended medical
• dental
• vision coverage
• access to company perks
• life and disability insurance
• retirement plan with company match
• employee assistance and wellness programs
• Additional vacation days for years of service

Working at ALS

ALS is a global leader in testing, providing comprehensive testing solutions to clients in a wide range of industries around the world. Using advanced technologies and innovative methods, we help our clients leverage data‑driven insights for a safer and healthier world. Our people are the heart of our business, driving testing solutions and innovations to solve complex challenges and create lasting value for our clients. But most importantly, our people care – for each other and for the work we do. With over 20,000 team members across 70 countries, you'll be part of a global network. Learn more about what makes our workplace great here.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued. Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy‑related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities. ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.