LOGISTICS COORDINATOR

Manitoulin Group; Belleville; On-site; CAD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Personal Days

Company Paid Benefits (Health, Dental, Vision)

Promote from Within

Fun Company Events!

Job summary

Vision Transportation is seeking a Customer Support representative to join our fast-paced team in Belleville, Ontario. The role involves providing excellent customer service, managing orders, and coordinating with various departments. Candidates should have 2-3 years of experience in a similar environment and be proficient with Google Suite and TruckMate (TMW).

We value trust, teamwork, and innovation and offer a positive workplace, paid personal days, and company-paid benefits to our employees.

Qualifications

• 2-3 years in an office environment.
• 2-3 years in a customer service role.

Responsibilities

• Provide customer support by communicating in a friendly manner.
• Schedule orders accurately within prescribed timelines.
• Monitor incoming emails and respond in a timely manner.

Skills

Customer service

Communication

Organization

Tools

Google Suite

TruckMate (TMW)

Job description

At Vision Transportation, it is our mission to provide a great work environment for all our employees! Our core values are trust, teamwork, innovation, positivity and wellness. With three locations, Vision Transportation continues to grow and we are always looking for talented professionals to join our family. We are looking for passionate and experienced people in the logistics industry. If you enjoy working in a fast-paced environment, you will thrive in this position.

This is a permanent, full-time position, Monday to Friday, 8:30am - 5:30pm

Job Description

The purpose of this position is to provide customer support by communicating both in a friendly and professional manner, focus will be on scheduling orders accurately and within prescribed SLA timelines. Escalating and reporting back to operations / sales with customer feedback, as required.

ORDER ENTRY:

Monitor all incoming emails through the [email protected] mailbox and respond in order of priority ensuring an initial acknowledgement response time of 15 min and a total resolution/ticket time as prescribed departmental targets.

Determine the nature of the inquiry and respond as necessary (both internal and external customers) with accuracy as the main focus.

Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.

CUSTOMER INTERACTION:

Schedule pick up and delivery appointments, as requested by the Dispatch team.

Save and classify paperwork in TMW imaging.

Coordinate with other Vision departments to resolve customer/internal inquiries.

Update client profiles in TMW, with any new customer details as notified by customer.

Add assessorial charges as necessary and communicate with Rates team.

Update OS&D details in TMW and assign information to appropriate Vision team member.

Follow up with customer on any issues that can not be resolved internally.

Qualifications

EXPERIENCE:

2-3 years in an office environment.

2-3 years in a customer service role.

SYSTEMS:

Google Suite.

TruckMate (TMW).

Additional Information

What do we offer to you?

• GreatPeople toWorkWith!
• Paid Personal Days
• Company Paid Benefits (Health, Dental, Vision)
• Promote from Within
• Fun Company Events!