Logistics and Customer Operations Manager - Burlington

Randstad Canada; Burlington; Hybrid; CAD 90,000 - 100,000; Full time

Benefits offered by this job

High base salary

Performance bonus up to 24%

Health & wellness benefits

3 weeks vacation

Flexible/hybrid work arrangements

25% travel across Canada/US

Job summary

Randstad Canada is seeking a Logistics & Customer Operations Manager based in Burlington, Ontario to lead day-to-day transfer center operations across Canada and emerging US sites. You will coach regional managers and drive performance, safety, and customer service metrics.

The role emphasizes cross-border collaboration, vendor management with 3PLs, and data-driven capacity planning. Occasional travel is required; hybrid work arrangements are available based out of the Burlington office.

Qualifications

• Seven or more years of progressive leadership experience in operations management, logistics, supply chain, or multi-site field operations.
• Proven track record of managing distributed, remote teams and driving operational accountability across multiple locations.
• Experience managing third-party logistics subcontractors and transportation networks.
• Strong analytical capabilities with experience interpreting volume data, logistics KPIs, and operational reporting.
• High technical aptitude and comfort utilizing route optimization platforms or proprietary operations management software.
• Post-secondary education in Operations Management, Supply Chain, Business Administration, or related field is preferred.
• Experience in environmental services, waste diversion, or circular economy sectors is a strong asset.
• Functional communication skills in French are considered an asset for cross-regional collaboration.

Responsibilities

• Direct and oversee day-to-day operational performance, volume targets, and service standards across national transfer centers.
• Provide active leadership, coaching, and mentorship to regional center managers and operational coordinators across multiple territories.
• Analyze weekly throughput data and operational metrics to identify trends, forecast capacity, and implement proactive action plans.
• Manage partnerships with third-party logistics providers and subcontractor transport networks to maintain service reliability and cost efficiency.
• Champion corporate health, safety, and environmental compliance standards across all operational facilities and subcontractor routes.
• Lead operational onboarding, site playbooks, and systems integration for newly acquired facilities and strategic network expansions.
• Travel approximately 25% of the time to conduct on-site operational reviews, facilitate workshops, and support regional field teams.

Skills

Leadership experience

Remote team management

Vendor management (3PL)

Analytical skills

Route optimization tools

French language (asset)

Education

Operations Management / Supply Chain / Business Administration (post-secondary)

Tools

Route optimization software

Job description

Logistics & Customer Operations Manager

Are you an energetic operations leader who loves coaching field teams and driving operational excellence? Randstad is excited to partner with an established industry leader in environmental services and sustainable resource management to find a Logistics & Customer Operations Manager. Based out of Burlington, Ontario, you will oversee day‑to‑day collection and transfer operations across Canadian and growing US locations. In this role, you will serve as the vital bridge between senior leadership and the field, supporting regional facility managers and keeping transport networks moving smoothly. If you thrive in a collaborative environment where your leadership makes an immediate, tangible impact, we would love to hear from you!

Advantages

• Competitive base salary between $90,000 and $100,000 per year, commensurate with experience.
• Annual performance bonus structure offering up to 24% in additional incentive potential.
• Comprehensive health and wellness benefit allowance.
• Three weeks of paid vacation to start.
• Flexible working arrangements based out of the Burlington office with travel across Canadian and US sites.
• Meaningful opportunity to direct national operations within an expanding, sustainability‑driven industry leader.

Responsibilities

• Direct and oversee day‑to‑day operational performance, volume targets, and service standards across national transfer centers.
• Provide active leadership, coaching, and mentorship to regional center managers and operational coordinators across multiple territories.
• Analyze weekly throughput data and operational metrics to identify trends, forecast capacity, and implement proactive action plans.
• Manage partnerships with third‑party logistics providers and subcontractor transport networks to maintain service reliability and cost efficiency.
• Champion corporate health, safety, and environmental compliance standards across all operational facilities and subcontractor routes.
• Lead operational onboarding, site playbooks, and systems integration for newly acquired facilities and strategic network expansions.
• Travel approximately 25% of the time to conduct on‑site operational reviews, facilitate workshops, and support regional field teams.

Qualifications

• Seven or more years of progressive leadership experience in operations management, logistics, supply chain, or multi‑site field operations.
• Proven track record of managing distributed, remote teams and driving operational accountability across multiple locations.
• Demonstrated success in managing third‑party logistics subcontractors and transportation networks.
• Strong analytical capabilities with experience interpreting volume data, logistics KPIs, and operational reporting.
• High technical aptitude and comfort utilizing route optimization platforms or proprietary operations management software.
• Post‑secondary education in Operations Management, Supply Chain, Business Administration, or a related field is preferred.
• Experience within the environmental services, waste diversion, or circular economy sectors is considered a strong asset.
• Functional communication skills in French are considered an asset for cross‑regional collaboration.
• Valid driver's license, willingness to travel up to 25%, and eligibility for cross‑border travel between Canada and the United States.

Summary

If you are an energetic operations professional eager to drive operational excellence and lead a purpose‑driven field network, we would love to connect with you.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.