Logistics Administrator

moe; Vancouver; Hybrid; CAD 45,000 - 50,000; Full time

Benefits offered by this job

Hybrid work environment

Comprehensive benefits (health, dental

Employee discounts

Office gym access

EV charging at head office

Spin classes at Ride Cycle Club

Job summary

Moe's in Vancouver is seeking a Logistics Administrator to join our fast-growing, family-run team. You will manage order entry, inventory tracking, delivery coordination, and returns processing in a hybrid work setting.

The role emphasizes strong organization, excellent communication, and proficiency with MS Office and ERP systems. We offer competitive salary, comprehensive benefits, and employee discounts, with a quarterly bonus program.

Qualifications

• Excellent written and verbal communication in English.
• Highly organized with strong attention to detail and prioritization.
• Proficient in Microsoft Excel, Outlook, and Word.
• ERP system experience is an asset.
• Previous logistics, supply chain, or administrative support experience is an asset.
• High school diploma required; business/supply chain education is an asset.

Responsibilities

• Process and dispatch customer orders to meet delivery timelines.
• Coordinate with carriers for quotes and monitor shipments.
• Review carrier invoices for accuracy.
• Provide excellent customer service through inquiries.
• Maintain organized documentation related to orders, pricing, and contracts.
• Manage returns and exchanges with returns authorizations.
• Provide delivery updates to teams and troubleshoot shipment issues.
• Support inventory accuracy with order tracking and system updates.

Skills

Communication skills

Organization

Microsoft Office

ERP experience

Logistics/admin experience

Team player

Multi-tasking

Education

High school diploma

Business/Supply Chain education

Tools

ERP system

Job description

Design made simple for the modern home. Our passion lies in furniture and design, and it is the fuel that drives our business. We are a family-run company and aim to maintain this as we continue to rapidly grow. We’re entrepreneurial. We challenge the status quo, aren’t afraid to try new ideas, and we leverage our agile structure to make smart decisions and find new opportunities.

We’re a people-first company and what we do wouldn’t be possible without our customers. For this reason, we like to say that our collections are always customer curated. Join our flexible work culture and team of creative and passionate individuals.

The mission of the Logistics Department is to ensure fast, reliable, and cost-effective delivery of our products while creating an exceptional customer experience from start to finish.

Reporting to the Logistics Manager, the Logistics Administrator is responsible for order entry, inventory tracking, delivery coordination, and managing customer returns and exchanges. The ideal candidate is highly organized, detail-oriented, enjoys solving problems, and is committed to delivering outstanding customer service.

Duties and Responsibilities

• Process and dispatch customer orders in alignment with committed delivery timelines and estimated arrival dates.
• Coordinate with logistics carriers to obtain shipment quotes, monitor deliveries, and proactively resolve transportation issues.
• Review and reconcile carrier invoices to ensure accuracy.
• Deliver exceptional customer service by responding to inquiries professionally, accurately, and in a timely manner.
• Maintain organized physical and digital documentation related to order fulfillment, distribution, pricing, and contractual agreements.
• Manage customer returns and exchanges by issuing return authorizations, coordinating product returns, facilitating inspections with internal teams, updating inventory records, and reconciling returns with accounting.
• Provide timely and accurate delivery updates to Customer Care and Retail teams while troubleshooting shipment-related issues.
• Support inventory accuracy through order tracking and system updates.

Skills and Requirements

• Excellent written and verbal communication skills in English.
• Highly organized with exceptional attention to detail and the ability to effectively prioritize competing tasks.
• Strong computer skills, including Microsoft Excel, Outlook, and Word.
• Experience working with an ERP system is considered an asset.
• Previous experience in a logistics, supply chain, or administrative support role is an asset.
• High school diploma required; post-secondary education in Business, Supply Chain, or a related field is considered an asset.
• Collaborative team player with a positive, proactive, and customer-focused attitude.
• Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.

What We Offer

• Competitive salary plus bonus.
• Comprehensive benefits plan (health, dental, vision) with enhanced coverage for mental health resources and support.
• Hybrid work environment that supports work-life balance.
• Modern, casual office with views of downtown Vancouver and the North Shore mountains.
• Stocked kitchen with snacks, fresh fruit, coffee, and tea.
• Ergonomic workstations with sit-stand desks.
• Free electric vehicle charging at our head office.
• Generous product discounts for yourself, friends, and family.
• In-office employee gym and free weekly spin classes at Ride Cycle Club (locations in Vancouver and Toronto).

The salary range for this role is $45,000–$50,000 annually , plus eligibility for our quarterly bonus program.

We appreciate hearing from all candidates; however, only those selected for an interview will be contacted. Moe's is proud to be an equal opportunity employer committed to inclusive hiring practices.