Logistics & Admin Coordinator—Customer Support

CanadianNanny.ca; Surrey; On-site; CAD 55,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Career growth

Professional development

Team environment

Job summary

Randstad Canada is recruiting for a customer service/administrative assistant in Coquitlam, BC. You will support manufacturing and logistics, handling inquiries, orders, returns, payments, and shipping coordination to optimize order fulfillment and minimize bottlenecks.

The role emphasizes ERP usage (SAP) and the Microsoft Office suite, with a strong focus on accuracy, collaboration, and professional communication within a stable industry team.

Qualifications

• 2–3 years of administrative or customer service experience
• Proficient with Microsoft Office (Excel, Word, Outlook)
• ERP systems experience; SAP preferred
• Excellent verbal and written communication
• Strong organizational skills and ability to multitask in a fast-paced environment
• Attention to detail and accuracy in records and transactions
• Problem-solving skills for supply chain discrepancies
• Collaborative, cross-functional team player
• Willingness to learn new technologies and processes
• Legal to work in Canada with reliable commuting to Coquitlam, BC

Responsibilities

• Respond to customer inquiries by phone, email, or live chat
• Maintain accurate customer records in internal database
• Process orders, returns, exchanges, and warranty refunds precisely
• Process credit card payments securely and reconcile transactions
• Generate Western Canada open demand report for inventory/status updates
• Collaborate with Warehouse Lead to support manufacturing and logistics workflows
• Assist with order flow and shipping labels documentation
• Work with Canadian customer service to manage backlogs and resolve issues

Skills

Customer service

ERP proficiency

Communication

Organizational skills

Multitasking

Attention to detail

Problem solving

Team collaboration

Learning mindset

Canada work authorization

Tools

SAP

Excel

Word

Outlook

Job description

Randstad Canada is recruiting for a customer service/administrative assistant in Coquitlam, BC. You will support manufacturing and logistics, handling inquiries, orders, returns, payments, and shipping coordination to optimize order fulfillment and minimize bottlenecks.

The role emphasizes ERP usage (SAP) and the Microsoft Office suite, with a strong focus on accuracy, collaboration, and professional communication within a stable industry team.