Login Assistant

ALS Canada Ltd.; Calgary; On-site; CAD 25,000 - 34,000; Full time

Benefits offered by this job

Extended medical

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement plan with company match

Employee assistance program

Wellness programs

Job summary

ALS Canada Ltd. in Calgary is seeking a Login Assistant to manage the intake of samples, verify client information and enter pertinent data into laboratory systems.

You will work both independently and as part of a team to deliver quality, timely service to clients. Key duties include coordinating daily sample reception activities, serving as the main contact for sample submission questions, and ensuring accurate labeling, paperwork and due dates.

Qualifications

• Good English communication skills (auditory, verbal, written, reading).
• Basic experience with Microsoft Office (Word, Excel, Outlook).
• Accurate and efficient data entry skills.
• Well organized with the ability to meet deadlines.

Responsibilities

• Coordinates day-to-day activities of sample reception/layout clerks.
• Acts as primary contact for sample reception with lab staff and Account Managers.

Skills

English communication

MS Office basics

Data entry

Organized

Deadline-driven

Independent work

Team player

Customer focus

Education

High school diploma or equivalent

Tools

MS Office

Job description

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Login Assistant

About the Position: The Login Assistant is responsible for the timely and accurate processing of incoming samples into the analysis stream. The priority will be to receive and organize samples, verify client information, and enter pertinent information into the laboratory data systems. You will be working independently and in a team environment, with an emphasis on providing quality and efficient service to clients.

Specific Responsibilities

• Coordinates the day-to-day activities of the sample reception/layout clerks
• Acts as the primary point of contact regarding sample reception for the lab staff and Account Managers for questions regarding samples and client submissions
• Coordinates all of the incoming work and directs organizational priority based on holding times, rush TAT, etc.
• Coordinates any subcontract samples that need delivery to Shipping on a daily basis
• Ensures a high level of customer service in all interactions with clients and couriers
• Carries out all duties of the Sample Receipt Clerk as required (see below for details)
• Receives samples and communicates with couriers
• Records sample temperatures and conditions on delivery
• Completes required paperwork for sampler analysis requests and processing
• Notifies Client Service representatives of any non-conformances or rush work
• Labels samples and distributes to the appropriate locations when required
• Processes samples in a timely manner to meet company turn around goals
• Act as a backup Login Clerk - Login training required: Enter client information, sample identification and analysis required
• Ensure correct due dates and comments are applied to the file
• Handling rush requests: notify the appropriate lab staff and Account Managers
• Print labels for all samples containers
• Generate paperwork for any internal or external sublets analyses
• Pass the completed file, printed labels and sublet paperwork to a Sample Layout Clerk for final labelling
• Use correct methods in accordance with the established procedures and schedules while ensuring analytical quality
• Observe established safety regulations and comply with all ALS health and safety policies and procedures
• Other duties as assigned

Required Knowledge, Skills & Abilities

• Good English communication skills required (auditory, verbal, written, and reading)
• Basic user of Microsoft Office (Word, Excel and Outlook), with basic computer skills
• Accurate and efficient data entry skills
• Well organized, with the ability to meet strict deadlines
• Process oriented, with the ability to critically think in ambiguous situations
• Work independently and as part of a team
• Strong work ethic and willingness to take on varied tasks as required
• Commitment to excellence and a client-focused attitude

Required Qualifications

• Completion of high school diploma or equivalent required
• Some experience working in a fast-paced, production, and/or preparation environment
• Knowledge from high school science courses and/or basic laboratory safety is an asset
• Experience working with chemicals or in a laboratory setting (ex. school) is an asset, but not required

Physical Demands

Ability to lift up to 50 lbs./23 kg on a regular basis and carry for short distances; Wear issued personal protective equipment (PPE) such as dust masks, gloves etc., when required; Manual dexterity to perform intricate and/or repetitive tasks; Ability to stand for up to a full shift; Ability to sit at a desk and do general office work, which includes periodic sedentary responsibilities; You may be exposed to unpleasant fumes; Please note that ALS operates 24/7 and will require day, afternoon, and graveyard shift work including weekends.

Our Benefits Include:

• An estimated hourly pay of $20.74 CAD at the time of posting.
• Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
• Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
• Additional vacation days for years of service
• Business support for education or training after 9 months with the company
• Learning & development opportunities (unlimited access to e-learnings and more)
• Please note: Benefits vary based on employee status.

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world. Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence. At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us. We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters.

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law.

We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.

ALS also welcomes applications from people with all levels of ability.

Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.