Locksmith Technician (Citiloc)

Kendrix Technologies; Burnaby; On-site; CAD 71,635,000 - 100,289,000; Full time

Benefits offered by this job

Competitive hourly wage

Full benefits package

Relocation assistance

Career advancement

Job summary

Kendrix Technologies is seeking a skilled Locksmith to deliver high-quality locksmithing services across commercial, residential, industrial, and institutional environments in the Lower Mainland. This hands-on role will handle installation, servicing, and troubleshooting of locking systems, while delivering exceptional customer service on every site.

Reports to the Operations Manager. Minimum 2+ years in locksmithing and proficiency with Medeco high-security systems are required.

Qualifications

• Minimum 2+ years in commercial, residential, industrial, or institutional locksmithing.
• Proficient with Medeco high-security systems.
• Valid driver's license with clean record and Security Worker's License.

Responsibilities

• Follow Citiloc standards, safety procedures on every site.
• Install, service, repair, and maintain mechanical and electronic locking hardware.
• Work across commercial, residential, industrial, and institutional environments.
• Install and service high-security locking systems, including Medeco.
• Re-key, master key, and set up keying systems.
• Diagnose and troubleshoot lock and door hardware issues.
• Respond to service calls promptly and professionally.
• Coordinate with other trades on active job sites.

Skills

Locksmithing

Medeco high-security systems

Customer service

Teamwork

Problem solving

Education

Security Worker's License

Tools

Medeco hardware

Job description

Who We Are

Kendrix Technologies is a Canadian-owned and operated systems integration company, proudly operating under Kandor Management Corp., alongside Guardteck Security and Everclean Facility Services . We design and deliver integrated building technology solutions that help protect, connect, and optimize the environments people live and work in.

We believe great systems start with great people. That’s why we invest in our teams through hands‑on experience, continuous learning, and meaningful opportunities to grow. When our people are supported and empowered, they deliver work that is precise, reliable, and built to last.

Our work is driven by a practical, problem‑solving mindset. We focus on designing and delivering systems that meet real operational needs, with an emphasis on reliability, scalability, and long‑term performance in complex environments.

We don’t just install systems, we build long‑term partnerships. Every project is approached with accountability, attention to detail, and a commitment to doing things the right way for our clients and the people who rely on these systems every day.

Our strength is our people. Every role contributes to the quality and consistency we’re known for, and every team member plays a part in building something meaningful. We are proud to be an equal opportunity employer, committed to creating an environment where people can grow, collaborate, and build lasting careers.

This is an exciting opportunity to join the Kendrix team and be part of the work that shapes smarter, more connected buildings across Canada.

Position Overview

Citiloc is seeking a skilled and dependable Locksmith to deliver high‑quality locksmithing services across commercial, residential, industrial, and institutional environments throughout the Lower Mainland.

This is a hands‑on field role. The successful candidate will be responsible for the installation, servicing, repair, and troubleshooting of mechanical and high‑security locking systems, while delivering exceptional customer service and representing Citiloc professionally on every job site. This position reports to the Operations Manager.

Key Responsibilities

Locksmithing & Service Execution (Primary Focus)

• Follow Citiloc standards, policies, and safety procedures
• Install, service, repair, and maintain mechanical and electronic locking hardware
• Work across commercial, residential, industrial, and institutional environments
• Install and service high‑security locking systems, including Medeco high‑security systems
• Re‑key, master key, and set up keying systems
• Diagnose and troubleshoot lock and door hardware issues
• Install and adjust door closers, electric strikes, magnetic locks, and panic hardware
• Respond to service calls in a timely and professional manner
• Attend and participate in site meetings
• Coordinate with other trades on active job sites

Customer Service & Site Conduct

• Deliver a thorough, professional customer service experience on every job
• Communicate clearly and effectively with clients, trades, and team members
• Represent Citiloc professionally and maintain a positive client relationship

Documentation & Record Keeping

• Complete work orders and service reports accurately
• Maintain accurate keying records and system documentation
• Provide clear and accurate documentation to the management team

Ad Hoc Responsibilities

• Provide on‑site support to field staff as required
• Act as a technical resource for locksmithing and door hardware questions

Knowledge, Skills, Experience & Education

• Minimum 2+ years experience in commercial, residential, industrial, and institutional locksmithing required
• Proficient with Medeco high-security systems
• Critical thinking, problem‑solving, and strong diagnostic skills
• High-level communication skills
• Thorough customer service ethic
• Ability to work in a team and independently
• Strong teamwork skills (a team sport background is an asset)
• Computer and record‑keeping skills
• Mechanical aptitude and manual dexterity is an asset
• Punctual, reliable, self‑motivated, calm under pressure, and detail‑oriented
• Takes pride in their work
• Safety conscious
• Valid driver's license with clean driving record
• Security Worker's License
• Clean criminal record

What We Offer

• Competitive hourly wage
• Full benefits package
• 100% paid certifications and training—we invest in your professional growth
• Relocation assistance for qualified candidates outside the city or province
• Clear pathways for advancement within the company
• Ongoing hands‑on learning and mentorship from experienced leaders
• Opportunities to move into senior, lead, or specialist roles

Inclusive & Positive Work Culture

• A respectful, collaborative, and safety‑first environment
• A team that values diversity, inclusion, and open communication
• Leadership that listens, supports, and recognizes great work

#KTHP

Growth Potential

We’re growing quickly and invest in people who bring curiosity, ownership, and a drive to solve problems and improve how things are done.

Learn & Develop

Gain hands‑on experience across core areas of technology operations including system design, installation, troubleshooting, integration, project coordination, and continuous improvement. Build real technical capability while growing your career in the field.

Purpose Driven Work

Our systems help power safer, smarter, and more connected buildings. The work you do directly impacts the performance, reliability, and functionality of critical building technology.

Kendrix Technologies is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.