Security Systems Service Technician

Kendrix Technologies; Burnaby; On-site; CAD 65,000 - 85,000; Full time

Job summary

Kendrix Technologies is a Canadian-owned systems integration company delivering building technology solutions across Canada. The Service Technician role focuses on servicing, maintaining, and supporting security and life-safety systems, collaborating with the Service Manager to deliver reliable field support.

The ideal candidate is technically strong, organized, and comfortable working independently in a customer-facing setting.

Qualifications

• Minimum 3 years of service technician experience or related field.
• Knowledge of low-voltage wiring and electronics.
• Strong troubleshooting across software, hardware and networks.
• Experience with CCTV, access control, intrusion and fire monitoring brands.
• Comfortable working at heights and in customer-facing roles.

Responsibilities

• Perform service, troubleshooting, maintenance, and upgrades on security and life-safety systems.
• Install and support server/client software associated with security platforms.
• Complete ULC inspections for fire monitoring and intrusion systems.
• Provide technical support to end users and field staff.
• Prepare clear service documentation and reports for management.

Skills

Fluent in English

Troubleshooting

Networking basics

Customer-facing

Clear communication

Tools

Genetec Security Center

Milestone

Bosch Intrusion

Avigilon ACC/ACM

C-Cure 9000

Keyscan Aurora

Kantech Corporate/ Global

Commend

ExacqVision

March Networks

Job description

Posted Wednesday, July 29, 2026 at 7:00 a.m.

Who We Are

Kendrix Technologies is a Canadian-owned and operated systems integration company, proudly operating under Kandor Management Corp., alongside Guardteck Security and Everclean Facility Services . We design and deliver integrated building technology solutions that help protect, connect, and optimize the environments people live and work in.

We believe great systems start with great people. That’s why we invest in our teams through hands‑on experience, continuous learning, and meaningful opportunities to grow. When our people are supported and empowered, they deliver work that is precise, reliable, and built to last.

Our work is driven by a practical, problem‑solving mindset. We focus on designing and delivering systems that meet real operational needs, with an emphasis on reliability, scalability, and long‑term performance in complex environments.

We don’t just install systems, we build long‑term partnerships. Every project is approached with accountability, attention to detail, and a commitment to doing things the right way for our clients and the people who rely on these systems every day.

Our strength is our people. Every role contributes to the quality and consistency we’re known for, and every team member plays a part in building something meaningful. We are proud to be an equal opportunity employer, committed to creating an environment where people can grow, collaborate, and build lasting careers.

This is an exciting opportunity to join the Kendrix team and be part of the work that shapes smarter, more connected buildings across Canada.

Position Overview

The Service Technician is responsible for servicing, maintaining, and supporting a wide range of security and life‑safety systems. This role works closely with the Service Manager to complete daily service tasks while providing technical expertise, mentorship, and support to field staff and end users.

The ideal candidate is technically strong, organized, and comfortable working independently in a dynamic, customer‑facing environment.

Key Responsibilities

Security Systems Service (Primary Function)

• Perform service, troubleshooting, maintenance, and upgrades on security and life‑safety systems


• Support both current and end‑of‑life (EOL) products and platforms


• Diagnose and resolve hardware and software issues


• Perform software recoveries, upgrades, and system conversions


• Install and support server/client software associated with security platforms


• Service and Maintenance:
  
  
  
  • Intrusion detection systems
  
  
  • Access control systems
  
  
  • ULC fire monitoring systems
  
  
  • Intercom and duress systems
  
  
  
  


• Complete ULC inspections for fire monitoring and monitored intrusion systems


• Provide technical support to end users and internal field staff


• Prepare clear, accurate service documentation and reports for management and compliance

Technical and Systems Knowledge

• Strong troubleshooting capability across software, hardware, and network‑related issues


• Experience with system firmware updates and security patches


• Familiarity with computer hardware repair and operating system support


• Sound understanding of low‑voltage and electronic systems


• Working knowledge of computer networking and IT fundamentals

Leadership and Collaboration

• Communicate clearly and professionally with clients, team members, and management


• Effectively manage multiple service jobs simultaneously while meeting deadlines

Qualifications and Experience

• Minimum 3 years of relevant service technician experience or experience in a related field


• Knowledge of:
  
  
  
  • Low‑voltage wiring and electronics
  
  
  • Computer networking and IT concepts
  
  
  
  


• Strong knowledge of all aspects of installation of CCTV, Card Access,Intercomand Intrusion systems.


• Experience or certifications with the following systems is an asset:
  
  
  
  • C-Cure 9000
  
  
  • Genetec Security Center
  
  
  • Avigilon ACC/ACM
  
  
  • Bosch Intrusion
  
  
  • Keyscan Aurora
  
  
  • Kantech Corporate/ Global
  
  
  • Commend
  
  
  • Milestone
  
  
  • ExacqVision
  
  
  • March Networks
  
  
  • WHIMIS
  
  
  
  


• Comfortable working at heights


• Boom/ Scissor Lift experience is an asset


• Fluent in English (verbal and written)


• Valid class 5 driver’s license with a clean driving record


• Ability to pass government security clearances and criminal background checks

#KTHP

Growth Potential

We’re growing quickly and invest in people who bring curiosity, ownership, and a drive to solve problems and improve how things are done.

Learn & Develop

Gain hands‑on experience across core areas of technology operations including system design, installation, troubleshooting, integration, project coordination, and continuous improvement. Build real technical capability while growing your career in the field.

Join a collaborative technical team that values clear communication, shared problem‑solving, and supporting each other to get the job done right.

Purpose Driven Work

Our systems help power safer, smarter, and more connected buildings. The work you do directly impacts the performance, reliability, and functionality of critical building technology.

We value precision, effort, and craftsmanship. Progress is recognized, and wins are acknowledged whether it’s a successful install, a technical breakthrough, or consistent high‑quality work.

Kendrix Technologies is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.