Security Systems Technician - Vancouver Island

Convergint; Burnaby; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Company holidays and paid time off

Immediate benefit plan

Employer contribution to RRSP

Fleet vehicle

Safe work environment

Colleague assistance program

Tuition reimbursement

Job summary

Convergint is looking for a Security Systems Technician to join their team in Vancouver Island, BC. In this role, you will provide customer and technical support for security systems installation and maintenance. The successful candidate will work independently and ensure compliance with safety regulations while delivering exceptional service.

The ideal applicant has a diploma in Electronics and 3–5 years of relevant experience, along with strong technical and communication skills. The company offers a comprehensive benefits package and a safe work environment.

Qualifications

• Strong technical skills and experience with electronic security systems, including programming and troubleshooting.
• Minimum of 3–5 years’ experience with electronic security systems.
• Industry certifications (Lenel, Genetec, etc.) are an asset.

Responsibilities

• Install, program, test, repair, and service security systems.
• Respond to client sites for maintenance and emergency calls.
• Consult with supervisors to resolve operational issues.
• Complete accurate service reports for invoicing.

Skills

Customer focus

Technical skills with electronic security systems

Self-starter

Mechanical and electrical aptitude

Communication skills

Proficiency with MS Office

Education

Diploma in Electronics

Tools

Hand and power tools

Job description

Convergint is currently recruiting for a Security Systems Technician to join our team in Vancouver Island, BC. As a Security Technician, you will provide customer and technical support for installed security systems; install, program, start-up/check-out, certification, and related training on assigned projects ranging from small to large. You will also service and support existing customers through service calls, Customer Support Programs, and small projects.

Who You Are

You have a passion for providing world‑class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We value diversity and operate on 10 core values and beliefs, making us the #1 global serviced‑based systems integrator in the industry. We take pride in protecting the lives and assets of our customers and their communities.

Responsibilities

• Install, program, test, repair, and service a substantial variety of security systems and equipment.
• Read blueprints, schematics, manuals, and wiring diagrams to determine installation requirements.
• Respond to client sites for scheduled maintenance, emergency, and after‑hours calls; diagnose, troubleshoot, repair, and debug a variety of systems.
• Install projects as necessary and write non‑routine programs for systems.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Consult with supervisors and engineering personnel to resolve unusual problems in operation, maintenance, and warranty work.
• Advise supervisors regarding customer satisfaction, product performance, installation techniques, and suggestions for product improvements.
• Execute the technical aspects of multiple projects, including programming, graphics development, start‑up, certification testing, customer training, and close‑out documentation.
• Identify potential project risks, communicate them, and help develop strategies to minimize impact and control deviations from estimated costs and deadlines.
• Coordinate with the Project Manager and/or supervisor and provide recommendations on quality of work, scope changes, and continuous improvement of customer satisfaction.
• Complete accurate and detailed service reports for invoicing and job cost tracking.
• Act as a mentor or trainer for less experienced staff, providing guidance on testing, tuning, and adjusting equipment.
• Ensure all work complies with provincial and local regulations, best practices, and company health and safety policies.
• Act as the 'customer's best service provider' at all times, ensuring Convergint is the customer’s first choice for service.

What You’ll Need

• Exceptional customer focus and ability to work under pressure in a fast‑paced environment.
• Strong technical skills and experience with electronic security systems, including programming and troubleshooting.
• Self‑starter who works well without direct supervision.
• Solid mechanical and electrical aptitude, ability to read blueprints and drawings, and proficiency with hand and power tools.
• Valid driver’s license and willingness to travel to job sites; minimal overnight travel.
• Excellent verbal, written, and interpersonal communication skills.
• Highly proficient computer skills, including MS Office applications (Outlook, Word, Excel).

Requirements

• Diploma in Electronics (strongly preferred).
• Relevant trade experience (preferred).
• Minimum of 3–5 years’ experience with electronic security systems and programming.
• Industry‑specific certifications (Lenel, Genetec, CCure, AMAG, Kantech, Avigilon) are an asset.

Company Benefits and Perks

• Company holidays and paid time off.
• Immediate comprehensive benefit plan (medical, dental, etc.).
• Employer contribution to RRSP.
• Fleet vehicle.
• Safe work environment.
• Colleague assistance program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Corporate social responsibility day.
• And many more.

Equal Opportunity Employer

Convergint is committed to a culture of inclusion and diversity and is an Equal Opportunity Employer.