LMS Solutions and Client Experience Specialist - Bilingual (100% remote)

SPI Santé Sécurité / SPI Health and Safety; Blainville; Remote; CAD 65,000 - 85,000; Full time

Job summary

SPI Santé Sécurité / SPI Health and Safety is seeking a versatile, tech-savvy customer support specialist to serve as a primary contact for corporate clients and help implement, use, and improve our training solutions.

The role blends customer service, user support, and content validation, with 100% remote work and a Monday-to-Friday schedule. You will assist with configuration, deployment, and publishing of content while ensuring a high-quality client experience.

Qualifications

• Excellent communication skills and the ability to explain complex information in a clear and accessible manner.
• Strong customer service skills, interpersonal abilities, and agility.
• Proficiency with computer applications and web-based environments.
• The ability to quickly learn new software and platforms.
• Excellent organizational and prioritization skills.
• Independence, attention to detail, intuition, curiosity, self-learning abilities, and strong analytical skills.
• The ability to collaborate effectively with a variety of stakeholders.
• Excellent written and verbal communication skills in both French and English.
• Knowledge of e-learning, Learning Management Systems (LMS) is considered an asset.

Responsibilities

• Provide professional support to clients and users of our various platforms, including both technical and training-related assistance;
• Respond to support requests by phone, email, or through our communication tools;
• Guide clients in the effective use of their training solutions and learning environments;
• Participate in the configuration and deployment of solutions for corporate clients;
• Assist with the preparation, adaptation, formatting, and publishing of documents and content;
• Follow up on client requests and cases through to resolution;
• Collaborate with internal teams to ensure an efficient and professional customer experience;
• Participate in meetings, training sessions, and other activities required to perform the role effectively;
• Contribute to the continuous improvement of our processes, tools, and services.

Skills

Communication skills

Customer service

Technical proficiency

Learning ability

Organizational skills

Team collaboration

Bilingual FR/EN

Tools

LMS

Job description

YOUR CHALLENGES

The successful candidate will serve as a key point of contact for our corporate clients and contribute to the implementation, use, and continuous improvement of the various solutions offered by OHStraining.

This role combines customer service, user support, and content validation responsibilities.

YOUR RESPONSIBILITIES

• Provide professional support to clients and users of our various platforms, including both technical and training-related assistance;


• Respond to support requests by phone, email, or through our communication tools;


• Guide clients in the effective use of their training solutions and learning environments;


• Participate in the configuration and deployment of solutions for corporate clients;


• Assist with the preparation, adaptation, formatting, and publishing of documents and content;


• Follow up on client requests and cases through to resolution;


• Collaborate with internal teams to ensure an efficient and professional customer experience;


• Participate in meetings, training sessions, and other activities required to perform the role effectively;


• Contribute to the continuous improvement of our processes, tools, and services.

WHAT WE ARE LOOKING FOR

We are primarily seeking a versatile, self-motivated individual who is comfortable with technology and has experience managing technology platforms or similar products.

The ideal candidate possesses:

• Excellent communication skills and the ability to explain complex information in a clear and accessible manner;


• Strong customer service skills, interpersonal abilities, and agility;


• Proficiency with computer applications and web-based environments.


• The ability to quickly learn new software and platforms;


• Excellent organizational and prioritization skills;


• Independence, attention to detail, intuition, curiosity, self-learning abilities, and strong analytical skills;


• The ability to collaborate effectively with a variety of stakeholders;


• Excellent written and verbal communication skills in both French and English.

Knowledge of e-learning, Learning Management Systems (LMS), the corporate environment, or occupational health and safety is considered an asset.

WORKING CONDITIONS

• Full-time position, 40 hours per week;


• Monday to Friday schedule;


• Typical availability between 8:00 a.m. and 5:00 p.m.


• 100% remote work;


• Occasional participation in in-person meetings or activities, when required;


• Collaborative and technology-driven work environment;


• Opportunity to actively contribute to the development of solutions used by a diverse corporate client base.