Remote LMS Solutions & Client Experience Specialist

SPI Santé Sécurité / SPI Health and Safety; Blainville; Remote; CAD 65,000 - 85,000; Full time

Job summary

SPI Santé Sécurité / SPI Health and Safety is seeking a versatile, tech-savvy customer support specialist to serve as a primary contact for corporate clients and help implement, use, and improve our training solutions.

The role blends customer service, user support, and content validation, with 100% remote work and a Monday-to-Friday schedule. You will assist with configuration, deployment, and publishing of content while ensuring a high-quality client experience.

Qualifications

• Excellent communication skills and the ability to explain complex information in a clear and accessible manner.
• Strong customer service skills, interpersonal abilities, and agility.
• Proficiency with computer applications and web-based environments.
• The ability to quickly learn new software and platforms.
• Excellent organizational and prioritization skills.
• Independence, attention to detail, intuition, curiosity, self-learning abilities, and strong analytical skills.
• The ability to collaborate effectively with a variety of stakeholders.
• Excellent written and verbal communication skills in both French and English.
• Knowledge of e-learning, Learning Management Systems (LMS) is considered an asset.

Responsibilities

• Provide professional support to clients and users of our various platforms, including both technical and training-related assistance;
• Respond to support requests by phone, email, or through our communication tools;
• Guide clients in the effective use of their training solutions and learning environments;
• Participate in the configuration and deployment of solutions for corporate clients;
• Assist with the preparation, adaptation, formatting, and publishing of documents and content;
• Follow up on client requests and cases through to resolution;
• Collaborate with internal teams to ensure an efficient and professional customer experience;
• Participate in meetings, training sessions, and other activities required to perform the role effectively;
• Contribute to the continuous improvement of our processes, tools, and services.

Skills

Communication skills

Customer service

Technical proficiency

Learning ability

Organizational skills

Team collaboration

Bilingual FR/EN

Tools

LMS

Job description

SPI Santé Sécurité / SPI Health and Safety is seeking a versatile, tech-savvy customer support specialist to serve as a primary contact for corporate clients and help implement, use, and improve our training solutions.

The role blends customer service, user support, and content validation, with 100% remote work and a Monday-to-Friday schedule. You will assist with configuration, deployment, and publishing of content while ensuring a high-quality client experience.