Live-In Resident Manager

Bwalk; Edmonton; Hybrid; CAD 23,000 - 34,000; Full time

Job summary

Bwalk seeks an on-site Resident Manager to ensure the health, safety, and comfort of our Resident Members. The role requires living on-site, performing cleaning/maintenance, and owning daily site operations.

You will respond to after-hours needs, coordinate repairs, collect rents, and uphold building standards with strong customer service and organizational skills. The ideal candidate has 2 years of customer service experience, a post-secondary education asset, and comfort with web-based tools

Qualifications

• 2 years Customer Service Experience preferred.
• Post-Secondary Education is an asset.
• Computer/tech proficiency with web-based programs is expected.

Responsibilities

• Ensure health, comfort and safety of Resident Members on-site.
• Must live on-site and manage daily operations.
• Handle on-call duties and respond to emergencies after hours.
• Collect rent and follow up on defaults; minimize vacancy and maximize NOI.
• Lease and show suites; conduct inspections; manage inventory and supplies.
• Coordinate contractors and ensure timely completion of work.
• Maintain building cleanliness and touch-up painting as needed.
• Administrative duties including documentation on a tablet; report to Leader.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Organizational Skills

Independent Work

Education

Post-Secondary Education

Tools

Web-based programs

Tablets

Job description

Responsibilities:

• Ensure the health, comfort and safety of our Resident Members
• Must live on-site
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Duties include scheduled office hours and on-call duties (excluding scheduled days off)
• Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours
• On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch-up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

Experience and Educational Requirements:

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset

Technical Requirements:

• Computer experience is required with web-based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self-managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a growth mindset, a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment