Community Residential Manager

Bwalk; Grande Prairie; On-site; CAD 45,000 - 65,000; Full time

Job summary

Boardwalk is seeking a hands-on Resident Services Coordinator to ensure the health, safety and comfort of our Customers while managing leasing operations and on-site maintenance. You will collect rent, show suites and coordinate contractors, with a focus on maximizing occupancy and net operating income.

The role requires strong customer service, organization and communication skills, plus the ability to work evenings and weekends and use tablets for administrative tasks.

Qualifications

• 2 years Customer Service Experience preferred.
• Post-Secondary Education is an asset.
• Computer experience with web-based programs is required.

Responsibilities

• Ensure the health, comfort and safety of our Customers.
• Be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Flexible schedule with evenings and weekends availability.
• Communicate daily with site Associates.
• Collect rent and follow up on defaults.
• Inspect vacant and upcoming suites and lease/show them.
• Manage budgets to meet NOI through resident service.
• Coordinate contractor timelines and ensure timely work.
• Inventory management and administrative duties on a tablet.
• Snow removal, cleaning and touch-up painting as required.

Skills

Customer service

Communication

Problem solving

Organization

Time management

Independent work

Teamwork

Adaptability

Education

Post-secondary education

Tools

Web-based programs

Tablet familiarity

Job description

Responsibilities:

• Ensure the health, comfort and safety of our Customers
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch-up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

Experience and Educational Requirements:

• 2 years Customer Service Experience preferred
• Post-Secondary Education is an asset

Technical Requirements:

• Computer experience is required with web based programs preferred
• Ability to learn and adapt quickly to changing systems and new technology
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Strong commitment to providing excellent customer service
• Dedicated to building better communities for all our Customers and surrounding communities
• Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained
• Excellent listening and telephone etiquette skills
• Exceptional problem-solving and decision-making capabilities
• Strong planning and organizational skills coupled with ability to multi-task and prioritize
• Excellent time-management skills
• Ability to handle sensitive and confidential matters
• Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding
• Ability to work independently (self managed) and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)
• Demonstrates a positive attitude, enthusiasm and assertiveness
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment