Licensing Program Specialist

Insurance Council of BC; Vancouver; Hybrid; CAD 58,000 - 66,000; Full time

Benefits offered by this job

Comprehensive health and dental plan

Hybrid work environment (work from the

Professional development

Equitable employment opportunities

Job summary

The Insurance Council of British Columbia is seeking a Licensing Program Coordinator to act as the primary liaison for Restricted Insurance Agency licence applicants and licensees, ensuring clear visibility into licensing status, next steps, and timely guidance on requirements.

You'll promote efficiency, transparency, and quality assurance across the licensing process, maintain records, support cross-departmental projects, and help applicants navigate documentation, payments, and regulatory

Qualifications

• Two to three years of experience in regulatory, insurance, financial services, or related fields.
• Proficiency in MS Office Suite.
• Good time-management skills with an ability to handle multiple concurrent tasks and changing priorities.
• Familiarity with licensing, regulatory, or compliance processes is an asset.
• Strong organizational and attention-to-detail skills.
• Excellent oral and written communication skills.
• Ability to work collaboratively and maintain professionalism under pressure.
• Customer service orientation and problem-solving mindset.

Responsibilities

• Act as the main point of contact for Restricted Insurance Agency licence applicants seeking timely updates on application status, ensuring clarity on requirements and next steps.
• Guide applicants through all stages of the process, including documentation submission, payment processing, and compliance with regulatory standards.
• Proactively identify potential issues or delays in applications and licensing processes and work with internal teams to resolve them quickly.
• Explain Restricted Insurance Agency accreditation requirements and timelines in detail to applicants and licensees.
• Explain to an applicant or licence the obligations associated with the restrictions and/or conditions on their licence.
• Direct applicants or licensees to appropriate resources, including guides, handbooks, and regulatory documentation, and assist in interpreting licensing requirements when needed.
• Maintain accurate and comprehensive records of all interactions and resolutions within the licensing system.
• Provide support for effective communication and collaboration between internal teams, committees, and external stakeholders.
• Monitor trends in restricted licensing inquiries and processes, analyze data to identify gaps or inefficiencies, and make recommendations to improve experience.
• Participate in cross-departmental projects to improve restricted licensing processes, accreditation standards, and compliance frameworks.
• Perform other duties as assigned.

Skills

MS Office

Time management

Communication

Collaboration

Customer service

Attention to detail

Problem solving

Regulatory compliance

Education

Post-secondary education in related field

Tools

MS Office Suite

Job description

The Insurance Council of British Columbia is seeking a Licensing Program Coordinator to act as the primary liaison for Restricted Insurance Agency licence applicants and licensees, ensuring clear visibility into licensing status, next steps, and timely guidance on requirements.

You'll promote efficiency, transparency, and quality assurance across the licensing process, maintain records, support cross-departmental projects, and help applicants navigate documentation, payments, and regulatory