Portal Support Administrator

Insurance Council of BC; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

The Insurance Council of British Columbia is seeking a Portal Support Administrator to handle incoming calls and emails for portal support and assist examinees. The role will help licensees and applicants with exam registration, online portal, course registration and annual licence renewal, and will escalate complex issues to the appropriate teams.

This two-year contract is based in a downtown Vancouver location with a team that values work-life balance and a collaborative environment.

Qualifications

• 2-year administrative diploma preferred.
• Excellent organizational skills and attention to detail.
• Punctual, dependable, and able to function well under pressure.
• Ability to work independently and as part of a team.
• Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks.
• Good word processing skills, with a typing speed of 45 wpm.
• Ability to lift up to 20lbs.

Responsibilities

• Answer phone calls and emails, assisting with inquiries within areas of responsibility (exam registration, annual licence renewal, course registration and licence application), and elevate requests to the examinations, practice, education and licensing teams as appropriate
• Respond to voicemail messages and elevate inquiries as appropriate
• Ordering office supplies
• Shipping and receiving boxes for Iron Mountain
• Provides reception and mail coverage, as required
• Provides support for in-person Council meetings in the office, or other meetings as required
• Understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal and licence application process
• Assists with testing for portal system improvements.
• Handles and completes other duties and projects as assigned by Manager.

Skills

Organizational skills

Attention to detail

Punctuality

Dependability

Teamwork

Time management

Typing speed 45 wpm

Word processing

Independent work

Deadline driven

Lifting up to 20lbs

Education

2-year administrative diploma

Job description

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

• Work-life balance
• Hybrid work environment (work from office/residence in BC)
• Equitable employment opportunities

The Opportunity

The Portal Support Administrator is responsible for handling incoming calls and emails for portal support and assisting examinees. The incumbent will assist licensees and applicants with all aspects of the exam registration, online portal, course registration and annual licence renewal, and will escal...

This is a two-year contract with an approximate start date of December 1, 2026 - August 31, 2027

Duties and Responsibilities

• Answer phone calls and emails, assisting with inquiries within areas of responsibility (exam registration, annual licence renewal, course registration and licence application), and elevate requests to the examinations, practice, education and licensing teams as appropriate
• Respond to voicemail messages and elevate inquiries as appropriate
• Ordering office supplies
• Shipping and receiving boxes for Iron Mountain
• Provides reception and mail coverage, as required
• Provides support for in-person Council meetings in the office, or other meetings as required
• Understanding of Council operations and detailed knowledge of exam registration requirements, annual licence renewal and licence application process
• Assists with testing for portal system improvements.
• Handles and completes other duties and projects as assigned by Manager.

Qualifications and Experience

• 2-year administrative diploma, preferred
• Excellent organizational skills and attention to detail
• Punctual, dependable, and able to function well under pressure
• Ability to work independently and as part of a team
• Good time management skills, ability to meet deadlines, and deal with multiple concurrent tasks
• Good word processing skills, with a typing speed of 45 wpm
• Ability to lift up to 20lbs