Customer Service Representative

BC Housing; Burnaby; On-site; CAD 54,000 - 61,000; Full time

Job summary

BC Housing is seeking a Customer Service Representative in Burnaby, BC. The role delivers phone and email support, provides licensing information, explains the Homeowner Protection Act, maintains records, and supports daily Licensing & Consumer Services operations.

The successful candidate will handle high-volume inquiries, work with regulatory requirements, and contribute to a healthy, inclusive workplace in a reputable Crown corporation.

Qualifications

• Experience in regulated environments and applying policies daily.
• Strong written and verbal communication in English.
• Ability to manage multiple tasks and adapt to changing priorities.

Responsibilities

• Respond to phone calls and emails with accurate information.
• Explain licensing requirements and regulatory obligations.
• Maintain records and provide clerical support for daily operations.
• Handle high volume inquiries related to licensing, renewals and registrations.
• Work independently and as part of a team to meet deadlines.

Skills

Customer service experience

Communication skills

Interpersonal skills

Problem solving

Confidentiality

Education

High school diploma and post-secondary course in office administration or related field

Tools

MS Word

Outlook

Job description

LOCATION: BURNABY, B.C

• Join one of BC’s Top Employers!
• Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

Position Summary

CUSTOMER SERVICE REPRESENTATIVE

REGULAR/FULL-TIME

LOCATION: BURNABY, B.C

• Join one of BC’s Top Employers!
• Be part of an exceptional company culture with great employee benefits and a healthy work/life balance!

BC Housing thanks all applicants for their interest; only those selected for an interview will be contacted. This position is only open to those legally entitled to work in Canada.

THE ORGANIZATION

BC Housing is a provincial Crown Corporation that develops, manages and administers a wide range of subsidized housing options for those most in need across the province to address critical gaps across the housing continuum ranging from emergency shelter through to rent assistance in the private market and affordable home ownership. Share in the rewards of working with an organization that offers challenging work and competitive compensation and supports the growth and development of its people.

Our mission is to provide access to safe, quality, accessible, and affordable housing options. We do this to promote strong, inclusive communities where people can thrive.

BC Housing offers competitive salaries and an excellent benefits package. But a job is more than a pay cheque. We also offer our staff the opportunity to work together to make a difference. When employees go home at the end of the day, they experience the satisfaction of knowing they’ve helped provide safe, affordable housing for British Columbians. And while they’re here, employees can take advantage of many opportunities:

• In-house training, and training at other institutions, for courses related to employees’ current positions or to prepare them for advancement within BC Housing.
• Wellness programs including physical fitness, programs to help employees quit smoking, free flu shots, mental health resources, and lunch-and-learn lectures and seminars.
• Recognition programs including long-term service awards, idea recognition and outstanding performance awards.
• Livegreen incentives include an employee transit pass program, and other initiatives that encourage alternative, sustainable transportation (even a bike purchase program!).
• An active Social Club that organizes special events like seasonal parties and arranges group discounts to other events.
• Participation in community and charitable events.

** Please note: Eligibility for benefits offered is based on employment status **

CUSTOMER SERVICE REPRESENTATIVE

$53.757.49 - $60,889.00 (Annually)

POSITION SUMMARY

Reporting to the Manager, Administration, the Customer Service Representative is responsible for responding to phone calls and emails and provides customer service and administrative support for the Licensing & Consumer Service Branch. He/She/They responds to customer inquiries by phone and email, provides accurate information regarding licensing requirements and regulatory obligations, explains the Homeowner Protection Act and maintains records, and performs clerical functions that support Licensing & Consumer Services daily operations. The position provides licensing information, manages a shared inbox, and responds to a high volume of inbound calls regarding licensing, renewals, applications, amendments, new home registrations, owner builder authorizations, compliance matters, and appeals.

CANDIDATE PROFILE

The successful candidate will have the following:

EDUCATION & EXPERIENCE

• High school graduation and completion of a post-secondary course in office or Business Administration or other relevant field.
• Sound experience working in a regulated environment and applying policies and procedures in a day-to-day operation.
• Sound experience working in a Customer Service Experience role.
• Or an equivalent combination of education, training and experience acceptable to the Employer.

KNOWLEDGE, SKILLS AND ABILITIES

• Good understanding of the legislation, processes, and procedures associated with licensing, license and renewal applications, amendments to licenses, new home registrations, owner builder authorizations, requests to sell, and reviews, and appeals.
• Good working knowledge of computer applications including MS Word and Outlook and ability to maneuver between applications with ease; ability to use the internet to locate relevant information/data.
• Good keyboarding skills with a minimum of 50 wpm keyboard speed with 90% accuracy.
• Excellent oral and written communication skills, with solid command of English grammar, spelling, and punctuation.
• Excellent interpersonal and customer relations skills, with the ability to demonstrate patience and tolerance and exercise tact, diplomacy, and good judgement when dealing with upset, angry, or abusive clients with diverse cultural, educational, and socio-economic backgrounds.
• Good problem-solving skills.
• Ability to maintain confidentiality protocols.
• Ability to apply legislation, regulations, and other information sources for the purpose of assessing and explaining eligibility.
• Ability to plan and meet deadlines and adapt to changing priorities without compromising on the quality of work.
• Ability to work independently and work co-operatively in a team environment.

Indigenous candidates are welcome to connect with an Indigenous team member in our organization to discuss the recruitment process and our workplace, please contact [e-mail] to arrange a call.

At BC Housing, we're committed to providing a healthy, safe and inclusive workplace where respect and diversity are recognized assets. We invite and welcome applications from women, visible minorities, Indigenous People, People with Disabilities, people of all sexual orientations and gender identities, and all people committed to meaningful work that makes a difference. We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact [e-mail] .

We didn’t become one of BC’s Top Employers and one of Canada’s Greenest Employers without a lot of thought, care and consideration for our team and environment. Our supportive and collaborative workplace balances engaging and challenging work with personal development and wellness initiatives.

Follow us on Facebook , Twitter + LinkedIn