Licensing Clerk - Full-Time

Thunder Bay; Northwestern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

The City of Thunder Bay is hiring for a position under the Licensing & Enforcement Manager. The role requires strong customer service skills and administrative abilities, including processing license applications and managing public inquiries. Ideal candidates should possess relevant educational qualifications and clerical experience.

Qualifications

• Diploma in Admin, Business or Legal preferred; Secondary school graduation with two years clerical experience accepted.
• Intermediate skill level in keyboarding and software applications required.
• Must handle public interaction with tact and courtesy.

Responsibilities

• Process license applications, renewals and customer inquiries efficiently.
• Accept payments, manage records and assist in maintaining licensing by-laws.
• Provide clerical support, including document handling and filing.

Skills

Interpersonal

Verbal communication

Written communication

Organizational skills

Keyboarding

Word processing

Spreadsheet software

Education

Diploma in Administration, Business, Legal or related discipline

Secondary school graduation

Job description

POSITION SUMMARY: Under the direct supervision of the Manager – Licensing & Enforcement, provides customer service to the public and general clerical duties related to the administration of business licensing and permits.

MAJOR RESPONSIBILITIES:

• Receives new license applications or renewals, reviews for completeness, distributes to other Departments for information, and assembles file for Management review.
• Provides customer and clerical support for various business applications, permits, and licenses.
• Responds to electronic, telephone and counter inquiries.
• Accepts and processes payments, records all cash receipts from the public, and prepares refunds and bank deposits.
• Assists in the preparation and distribution of various standard letters and notices relating to a variety of licensing and permitting activities.
• Provides clerical support required to maintain and update licensing by-laws and associated forms and procedures.
• Provides clerical services, including but not limited to distributing incoming mail; web editing, electronic accessibility, creating and formatting electronic reports, presentations and content, filing, typing, formatting, scanning, copying, faxing and mailing a variety of correspondence, documents, and forms.
• Maintains records and inputs data into records-management applications and reports on data.
• Performs record management activities, along with manual and computerized filing, archiving and searches, including FOI/MFIPPA requests.
• Provides back up to Dispatch Clerk as required
• Performs such other related duties as may be assigned.

QUALIFICATIONS:

Education/Experience:

• Diploma in Administration, Business, Legal or related discipline; or
• Secondary school graduation; and two years of clerical experience

Skills/Abilities:

• Must be capable of dealing with the public in a tactful and courteous manner
• Must be at an intermediate skill level in keyboarding, word processing and spreadsheet software
• Demonstrated interpersonal, verbal and written communication skills
• Excellent organizational skills

CONDITIONS OF EMPLOYMENT:

• Must undergo a successful Criminal Record and Judicial Matters Check (CRJMC)

General Information:

As an equal opportunity employer, the City of Thunder Bay encourages applications from Indigenous peoples, persons with disabilities, members of visible minority groups, women and members of the 2SLGBTQ+ community.

ONTARIO HUMAN RIGHTS CODE: It is a contravention of the Human Rights Code of Ontario to discriminate on the basis of: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, marital status, family status, disability, age, record of offences, gender identity or gender expression.Therefore, a resume submitted to the City must not include references to any of the above characteristics. Do not include:

• Photos
• Any certificates that have photo identification
• Driver’s licences
• Police records checks

Note: The above documentation will be requested by the Human Resources Division should you be the successful applicant.If a Criminal Record Check is required, it will be requested by Human Resources should you be the successful applicant. Please do not submit your Criminal Record Check with your application.

ACCOMMODATION: Reasonable accommodations are available upon request for all parts of the recruitment process.

PRIVACY:Personal information on this form is collected under the authority of the Municipal Act, c. 302, as amended, and will be used to determine eligibility for employment. Questions about this collection of personal information should be directed to the Human Resources Division, 125 Syndicate Ave Suite 42, Thunder Bay, Ontario, P7E 6H8, Telephone: [phone]

The City of Thunder Bayprovidesexceptional quality of life to those wholive, work, and play in Thunder Bay–a culturally vibrant, economically diverse community with a metro population of over 120,000. Located on the north shore of Lake Superior, under the protective watch of the Sleeping Giant, Thunder Bay isrich in people and resources, and connects Northwestern Ontario to the world. We value ourhigh quality of lifeand promote a clean, green, beautiful, and healthy community that provides economic opportunity, respects diversity, and provides affordable and safe neighbourhoods that are accessible to all.

The City of Thunder Bay is a place where art, culture and nature come together!

Watch this video to learn more about our City at: