Licensed Technician

Dilawri Group of Companies; Richmond; On-site; CAD 62,000 - 76,000; Full time

Benefits offered by this job

Discounted vehicle purchase

Coaching & training

Health & dental plans

Wellness & assistance programs

Social events

Job summary

Dilawri Group of Companies is seeking a Service Technician for Mercedes-Benz Richmond. You will diagnose, repair, and maintain vehicles in line with manufacturer guidelines and dealership policies, reporting to the Service Manager.

The role emphasizes productive work, accurate documentation, and strong customer communication. Expected pay ranges from $45.00 to $54.65 per hour, with a focus on quality workmanship and timely service.

Qualifications

• Automotive technician certification or enrollment in an equivalent apprenticeship.

Responsibilities

• Perform vehicle repairs and maintenance per repair orders, guidelines, and dealer standards.
• Road test vehicles before/after servicing to ensure repair accuracy and safety.
• Document all services and repairs clearly in work orders.
• Maintain a clean, safe, and organized workspace.
• Meet or exceed productivity and efficiency objectives.

Skills

Automotive diagnostics

Repair procedures

Mechanical aptitude

Communication skills

Teamwork

Time management

Education

Automotive Technician Certification

Red Seal (asset)

Job description

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Dilawri Overview

Join Canada’s Largest Automotive Group

If you are looking to grow your career with an organization driven by excellence, integrity, and innovation, Dilawri offers an environment where people are supported and empowered to succeed.

Founded in 1985, Dilawri is Canada’s largest automotive group and one of Canada’s Best Managed Companies. Dilawri operates over 80 franchised dealerships, representing more than 35 of the world’s most respected automotive brands across British Columbia, Alberta, Saskatchewan, Ontario, Quebec, and Washington, DC.

With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity, Innovation, and Giving Back guide how we work, how we lead, and how we serve our customers and communities. Through the

Position Overview

The Service Technician at Mercedes-Benz Richmond plays a key role in delivering exceptional automotive service and customer satisfaction. Reporting to the Service Manager, this position is responsible for performing vehicle diagnostics, repairs, and maintenance in accordance with manufacturer guidelines, dealership policies, and warranty requirements.

The Service Technician contributes to the overall success of the service department by maintaining high productivity, ensuring accurate documentation, and supporting positive customer relationships through quality workmanship and timely communication.

The expected pay for this position is $45.00 - $54.65 per hour.

Primary Duties And Responsibilities

• Perform vehicle repairs and maintenance according to repair orders, technical guidelines, and dealership standards.
• Road test all vehicles before and after servicing to ensure repair accuracy and safety.
• Track time by punching in/out at the start of the day, lunch, end of day, and at the beginning and completion of each job.
• Advise the Service Advisor if repairs require more time than initially estimated.
• Utilize protective seat covers and floor mats in every customer vehicle.
• Notify the Service Advisor of additional required repairs, parts, or labor.
• Complete all assigned repair tasks efficiently and accurately.
• Document all services and repairs clearly and thoroughly in work orders.
• Ensure all punch times accurately match the work performed.
• Follow all manufacturer warranty procedures and dealership policies.
• Maintain a clean, safe, and organized workspace.
• Maintain high levels of productivity and efficiency through effective work practices.
• Demonstrate a polite, professional, and customer‑focused attitude.
• Perform additional service recommendations as outlined by dealership standards.
• Obtain Service Manager approval/signature for all warranty add‑ons.
• Meet or exceed productivity and efficiency objectives set by the Service Manager.

Qualifications Required

• Automotive Technician certification or enrollment in an equivalent apprenticeship program (Red Seal an asset).
• Previous experience performing automotive repairs and diagnostics in a dealership or independent shop environment.
• Strong mechanical aptitude and understanding of vehicle systems.
• Ability to read and interpret repair orders, technical bulletins, and manufacturer documentation.
• Excellent organizational and time‑management skills with strong attention to detail.
• Ability to work efficiently in a fast‑paced, team‑oriented environment.
• Effective communication and customer service skills.
• Valid Class 5 driver’s license with a clean driving record.
• Legally entitled to work in Canada.

About Dilawri

In addition to working with and learning from a team of leading professionals in the automotive industry, our benefits include:

• Discounted employee vehicle purchase program
• Job‑specific coaching & training programs
• Comprehensive health & dental plans
• Employee wellness & assistance programs
• Employee social events

Build your career with a team that is driven by excellence, integrity and innovation.

Discover Dilawri.