Licensed Optician — Elevate Vision & Customer Care

Specsavers; Whitehorse; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

3 weeks paid vacation

Birthday Leave

Volunteer Leave

2 free glasses or 12-month contact LCs

Friends & Family discounts

Health & Dental Coverage

Health Care Spending Account

Employee Assistance Program

Career Growth

Job summary

Specsavers is seeking a Licensed Optician in Whitehorse, Canada to guide customers through eyewear choices and ensure comfort, style, and function. You’ll work closely with retail and clinical teams to deliver high-quality eyecare, provide personalized advice, and uphold Specsavers’ renowned standards.

This role emphasizes customer experience and precise dispensing, with duties spanning fittings, measurements, and after-care. Eligible applicants should be licensed and able to work in Canada.

Qualifications

• Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province.
• Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment.
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing, and confident demeanor, with the ability to provide knowledgeable product recommendations and styling advice.
• Motivated by building long-term customer relationships, embracing Specsavers’ Customer Experience model.
• Must be legally eligible to work in Canada; Specsavers cannot assist with immigration or permanent residency applications.

Responsibilities

• Assist customers in understanding their visual needs and interpreting optical prescriptions from eye care professionals.
• Provide personalized guidance on frame and lens selection to ensure optimal vision, comfort, and fit for each customer.
• Perform accurate dispensing measurements using Specsavers digital tools and conduct quality assurance checks on eyewear.
• Maintain strong knowledge of frames, lenses, treatments, and current promotions to inform and educate customers.
• Manage after-care services, including resolving complaints with effective problem-solving techniques.
• Support contact lens recommendations and promotions as directed by the Contact Lens Practitioner or Store Manager.
• Handle third-party billing professionally, ensuring compliance with fee structures and agreements.
• Coach and support team members in developing optical knowledge and skills.
• Contribute to daily store operations by maintaining cleanliness, managing inventory, and upholding Specsavers’ values and brand standards.

Skills

Customer service

Retail experience

Optical knowledge

Product recommendations

Education

Dispensing Optician License

College of Opticians registration

Job description

Specsavers is seeking a Licensed Optician in Whitehorse, Canada to guide customers through eyewear choices and ensure comfort, style, and function. You’ll work closely with retail and clinical teams to deliver high-quality eyecare, provide personalized advice, and uphold Specsavers’ renowned standards.

This role emphasizes customer experience and precise dispensing, with duties spanning fittings, measurements, and after-care. Eligible applicants should be licensed and able to work in Canada.