Licensed Optician - Elevate Eyewear & Patient Care

Specsavers; Calgary; Hybrid; CAD 48,000 - 64,000; Full time

Benefits offered by this job

Vacation 3 weeks

Birthday Leave

Vision Care

Friends & Family Discounts

Health & Dental Coverage

Health Care Spending Account

Employee Assistance Program

Career Growth

Job summary

Specsavers in Calgary is seeking a Licensed Optician to guide customers in eyewear choices with tailored fittings and expert advice. You will work closely with retail and clinical teams to ensure comfort, style, and optimal vision for each customer.

The role requires registration with the College of Opticians and a valid dispensing license in the province, plus at least two years of customer service experience in an optical setting.

Qualifications

• Be registered with the College of Opticians and hold a valid Dispensing Optician License in your province.
• Have at least 2 years of customer service experience, preferably in an optical dispensary environment.
• Ability to thrive in a fast-paced retail environment, staying organized and composed under pressure.
• Reliability and flexibility to work retail hours.
• Friendly, outgoing, and confident demeanor with product recommendations and styling advice.
• Motivated by building long-term customer relationships and a strong customer-experience focus.
• Must be legally eligible to work in Canada.

Responsibilities

• Assist customers in understanding their visual needs and interpreting optical prescriptions from eye care professionals.
• Provide personalized guidance on frame and lens selection for comfort, style, and fit.
• Perform dispensing measurements using digital tools and conduct quality checks on eyewear.
• Maintain knowledge of frames, lenses, treatments, and current promotions to educate customers.
• Manage after-care services, resolving complaints with effective problem-solving.
• Support contact lens recommendations and promotions as directed by the Store Manager.
• Handle third-party billing professionally, ensuring compliance with fee structures.
• Coach and support team members in developing optical knowledge and skills.

Skills

Customer service

Optician license

Provincial licensing

Job description

Specsavers in Calgary is seeking a Licensed Optician to guide customers in eyewear choices with tailored fittings and expert advice. You will work closely with retail and clinical teams to ensure comfort, style, and optimal vision for each customer.

The role requires registration with the College of Opticians and a valid dispensing license in the province, plus at least two years of customer service experience in an optical setting.